@griptmedia What happened in Connolly station at 9pm Thursday night mainstream media very quiet I was there staff said major incident station closed for at least 90mins lots of gardai yet no information from staff or gardai as to the nature of it
@IrishRail@Louisektx Wow amazing asked in malahide for an ETA on repairs at 8.08 and told it'll be afternoon at least before it's open yet 5 mins later you announced it open what great customer communications in @IrishRail
@Postvox So they'll keep a customer in the dark won't even say if the issue is currently fixed or will I have money on Friday or will it be a wait again that's ridiculous and totally disrespectful people need certainty and regularity not some penpusher changing things to suit themselves
@Postvox What response listen I need a phone call please respect your customer and ensure that call comes today if it doesn't you need to involve senior management because as far as I'm concerned someone needs their P45 because they are incompetent to the highest
@Postvox They have not even tho I've been trying to get Anne since last Monday total lack of respect towards customers FSPO has been emailed a complaint