Harsh Vardhan Shukla

[Harsh Vardhan Shukla @hvs8380]

@vinayk2001 @amazonIN This should be addressed asap @amazonIN

[Vinay Kumar @vinayk2001]

WARNING to everyone ordering expensive phones from Amazon Shopping India.

I ordered a Samsung Galaxy S26 Ultra from @amazonIN , but received a Samsung Galaxy S26 instead.

This was an Open Box Delivery. The delivery associate himself unboxed the package. Since both phones look almost identical physically, my family could not immediately detect the swap and OTP was shared.

Later, while checking the device details, we discovered it was the wrong model.

The shocking part:

The box had a Samsung Galaxy S26 Ultra sticker pasted on it
The packaging already looked slightly torn
My unboxing video clearly shows the wrong phone being taken out of the box

I have complete video proof, photos, packaging evidence, and device details.

But Amazon customer service has now denied any help, saying that since it was an Open Box Delivery and OTP was shared, nothing can be done — no matter what proof is available. They do not even want to see the proof in this case.
So what is the point of Open Box Inspection if customers can still receive swapped products and valid proof is ignored?
Need immediate investigation and resolution.

@AmazonHelp @amazonIN @jagograhakjago

[Vinay Kumar @vinayk2001]

Smaller tasks have a sneaky tendency to morph into giants the longer we procrastinate.
Do it now.

[Harsh Vardhan Shukla @hvs8380]

@Rahul_J_Mathur Interested

[Harsh Vardhan Shukla @hvs8380]

@khushivaish16 @LinkedInHelp @LinkedInHelp

[Harsh Vardhan Shukla @hvs8380]

@PrakharB__ Man ki baat! ft. Prakhar

[Harsh Vardhan Shukla @hvs8380]

@yash1_ @asmah2107 @PrakharB__ @uwukunal Thanks

[Harsh Vardhan Shukla @hvs8380]

@yash1_ @KubernetesPod Completely agree brother

[Harsh Vardhan Shukla @hvs8380]

@PrakharB__ Exactly