@CVS_Caremark Someone over there needs to contact @CoverMyMeds and figure out why they are not able to communicate with each other. For over a month, we have been getting responses that they can't process our prior auths. Even with a key given by a CVS Caremark representative!
@AndrewYang@hairyhilarity I love that NASCAR is continuing to air its coverage of the race, while all of the other networks are airing the president stepping down from the re-election campaign.
They truly know their audience🤣
@mrbenwexler@hairyhilarity I love that NASCAR is continuing to air its coverage of the race, while all of the other networks are airing the president stepping down from the re-election campaign.
They truly know their audience🤣
@AnthemBCBS i have spent several days and hours trying to take care of a patient and your customer service has been giving me the run around. Would this be ok if you were the patient??
@CarelonRx I have never had so many problems with a specialty pharmacy like I am having with you. 3 hours & 7 representatives later, and still no help!! How are our patients supposed to be taken care of if your phone representatives do not want to work, or just don't know how
@CoverMyMeds
Maybe if you stop trying to dip your fingers into enrollment forms and appeals, you would be able to actually take care of the prior auths. You were getting better for a while, but now your service is sub-par again. Also, the new layout is not an improvement.
@AmbetterHealth I have NEVER had a worse customer service for a patient in my 25 years of prior authorizations!! Your representatives are incompetent and do not listen to the providers. I have spent 3 days and over 5 hours on the phone, and still have not been helped.
@Centene I have NEVER had so much trouble with customer service in my 25 years of doing prior authorization's! Shame on you for not taking care of your members!!!