Jessica Welch

Senior Lecturer in #Microbiology @unimelb @TheDohertyInst Has scienced in academia, gov, industry, non-profit. #Scicomm, STEM careers, education. she/her

[Jessica Welch @hypothejess]

@angelina_fong Glad to hear it! My BOS-DFW-MEL trip ended up going via London and Perth! Made it home eventually, just a day later than planned. 😅

[Jessica Welch @hypothejess]

@merveille Got the bag eventually (mysteriously wet inside...) And Qantas sorted my new flights for later today. Not the best experience! 😩

[Jessica Welch @hypothejess]

So after losing my bag for a week, @AmericanAir has now cancelled and refused to rebook the first flight in my itinerary back to Australia. What.

[Jessica Welch @hypothejess]

@AmericanAir I rebooked through @Qantas , cannot take any more of your shenanigans.

[Jessica Welch @hypothejess]

@AmericanAir It has been six days without luggage. I leave for Melbourne in three days. Tick tock @AmericanAir

[Jessica Welch @hypothejess]

It's #July4th eve, so a friendly competition between @AmericanAir and @British_Airways . First to provide evidence of *anything* you've done to find my missing bag since last Thursday wins an #IndependenceDay customer service award (judged by me, your valued (?) customer). 🇺🇲🇬🇧

[Jessica Welch @hypothejess]

Still no bag, nor any contact from any of the now 4 (!) parties involved in a simple bag transfer. @AmericanAir I leave for Australia this weekend. Will you pay to transfer my bag to Melbourne if I don't receive it in Boston before then? 6 days now!

[Jessica Welch @hypothejess]

@British_Airways Nah, thought I'd just see what happens. /s 🙄
Don't bestir yourself, American finally gave me a lost bag tracking number after I emerged from DMs onto public Twitter.

[Jessica Welch @hypothejess]

@AmericanAir No DM but I see after calling you out publicly I finally have a bag tracking number on day 6. So you're in the lead right now!

[Jessica Welch @hypothejess]

Neither have helped, but it's quite entertaining to see the customer service difference between the @AmericanAir prompt, chirpy but meaningless AI platitudes and @British_Airways delayed 'not my problem' (even though the bag was likely left at LHR between connecting BA flights).

[Jessica Welch @hypothejess]

@AmericanAir Well that's concerning. If you don't find it before I fly back to Australia, will you deliver it to Australia?

[Jessica Welch @hypothejess]

On day 5 of a 10 day visit to Boston on the way home from Hamburg and @AmericanAir and @British_Airways still have no idea where my bag is. What's the plan when I fly back to Australia this weekend???

[Jessica Welch @hypothejess]

@AmericanAir Yes, the replies have been very prompt but information-free. I appreciate the effort but would appreciate knowing what continent my bag is on more.

[Jessica Welch @hypothejess]

@AllostEricSite Ooh, a tie. Is this in relation to A Disappearance in Fiji? I just got my hands on a copy and will definitely be taking off the dust jacket to read it!

[Jessica Welch @hypothejess]

@merveille

[AusSynBioChallenge @SynBioChallenge]

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[Jessica Welch @hypothejess]

Probably for the best that I discovered cinnamon scrolls at a campus cafe right before I leave for months. Got one for the road though! 😋

[Jessica Welch @hypothejess]

Happy Friday! Lovely morning @UniMelb for an immunology lecture from @vanessabryantoz ☺️

[Jessica Welch @hypothejess]

@DrAshHaque @curiobio @insitubiology @UniMelbMDHS @TheDohertyInst Gorgeous! This image definitely needs to be made into a lab t-shirt.