Sarah Touboul

Product Leader & Technical Support Specialist @ Ledger | Driving innovation in digital asset security | Passionate about user experience & crypto empowerment

[Ledger @Ledger]

Security at use starts with knowing what you sign.

Introducing Transaction Check — Now live.

When you enable Transaction Check, every Ethereum transaction you make is now scanned in real-time by three of the industry's top threat detection engines: @blockaid_, @CyversAlerts, and @TenderlyApp — before you sign. Get alerts for scams, phishing, and suspicious transactions.

🛡️ Think of it as an antivirus for your crypto.
🔐 Paired with Clear Signing on Ledger Stax & Ledger Flex, it's the most secure way to transact on Ethereum.

That’s proactive security for every transaction, so you can transact with confidence and peace of mind.

Don’t trust. Verify.

[Ledger @Ledger]

Self-custody isn’t just smart—it’s essential.

Ledger is how you do it right.

[Sarah Touboul @i311V]

@stevenedwarddet However, Ledger Live has integrated with Alkemi Earn, a decentralized lending and borrowing platform. Through this integration, users can lend assets such as ETH, WBTC, and USDC to earn interest directly within the app .Feel free to send me a DM, I’d be happy to help!

[Sarah Touboul @i311V]

@stevenedwarddet Hey there, You’re correct that information on earning yield from stablecoins within the Ledger Live app isn’t prominently displayed. This is because the ‘Lend’ feature, which previously allowed users to earn interest on stablecoins like USDC, USDT, and DAI via the Compound protocol, has been disabled in newer versions of Ledger Live

[Sarah Touboul @i311V]

@mbsat366 Hey there, It sounds like you’re having a persistent issue accessing BaseScan through Coinbase Wallet, even after updating the app and trying the usual steps. Feel free to send me a DM, I’ll give you a set of troubleshooting steps based on common issues users face when trying to access BaseScan via Coinbase Wallet

[Sarah Touboul @i311V]

@BTCsessions That’s great progress setting up single-sig wallets and trying multisig with Electrum.

The issue you’re facing where the multisig wallet is created fine, but Electrum throws errors like “unable to connect to device” when trying to spend is usually caused by how Electrum communicates with hardware wallets during signing. Feel free to send me a DM, I’d be happy to help troubleshoot the issue!

[Sarah Touboul @i311V]

@zedutchmann Hey there, To set up a Hedera account with your Ledger device, you’ll need to manually integrate the network functionality These allows you to connect your Ledger, generate a Hedera account. Feel free to send me a DM, for comprehensive guide on setting up

[Sarah Touboul @i311V]

@Freddiesgato No, Bitcoin on a cold wallet is much less vulnerable than keeping it on an exchange. You control the private keys, so only you can access or move your BTC, it’s an Offline storage makes it immune to online hacks.

If done right, cold storage is the most secure way to hold Bitcoin long-term. The main risks come from user error. Exchange storage is convenient, but far more vulnerable.

[Sarah Touboul @i311V]

@25_mcdc Hey there. Becoming your own bank means taking full control and responsibility over your financial assets, storing, managing, and transacting without relying on traditional banks or financial institutions. In the modern context, especially with cryptocurrencies and digital assets, it involves several key components.

Would you like a checklist or visual guide on how to fully become your own bank step-by-step?

[Sarah Touboul @i311V]

@CRYPTO_BAR71 Hey there, that Shouldn’t be a problem, would you mind sending a Direct Message for further assistance

[Sarah Touboul @i311V]

@Marzena166426 Hey there, An HTTP 404 error on your Ledger Nano S Plus usually means that the device or the Ledger Live app is trying to access a resource that doesn’t exist or can’t be found at the specified URL. This is not usually a device issue, but more likely a network, app, or server-related issue. Since you’re having issues reinstalling the CASPER. Feel free to send me a DM, I’d be happy to help!

[Sarah Touboul @i311V]

@sut1890 Hey there, Ledger has previously collaborated with Samsung on the MX1 Genesis Edition NFT. In this partnership, Ledger Genesis Market Pass holders were eligible to receive a free minting code during Phase 2 of the Samsung MX1 Genesis NFT release. The exact timeframe for this offer was to be announced by Ledger. If you’re interested in managing your NFTs, Ledger provides guidance on how to view and manage NFTs within your Ethereum and Polygon accounts using Ledger Live. Feel free to send me a DM, I’d be happy to help!

[Sarah Touboul @i311V]

@v_ynwa23 Hey there, Please tell me what to do if I have coins in my Keplr wallet in staking and I qualify for an airdrop? You need to confirm your eligibility which often depends on factors like the amount staked, duration, and the specific validator you delegate to. Feel free to send me a DM, I’d be happy to help!

[Sarah Touboul @i311V]

@AnnamarieJ708 Hey there, The Flare Portal is not currently optimized for use with a Ledger device on a smartphone. The reason is. Ledger devices use WebHID, WebUSB, or Bluetooth connections, which mobile browsers often do not fully support. Ledger Live Mobile doesn’t support dApps like the Flare Portal directly either, So Using Flare Portal with Ledger generally requires a desktop browser

[Sarah Touboul @i311V]

@csava597 Hello there, thank you for reaching out to us assistance, If you have any questions or concerns, please let us know via DM, we’re committed to providing you with the support you need

[Sarah Touboul @i311V]

@xnxswe Hey there, That message appears because the Ledger Nano S has very limited storage (about 160KB of usable space), which restricts its ability to Support multiple apps (coins) at once or Keep up with the latest updates, but no to worry, Feel free to send me a DM, I’d be happy to help troubleshoot the issue!

[Sarah Touboul @i311V]

@Timothy02082257 That’s impressive, 7 years is a solid track record for both XRP and your Ledger device. That kind of consistency speaks well to your setup and security practices. As long as your seed phrase is secure and your device still functions properly, you’re in a strong position. Are you planning to keep it on there long term, or considering any changes like consolidating, selling, or moving to a different wallet?

[Sarah Touboul @i311V]

@xS2Hx Hey there, You can now send your CSPR tokens to your Ledger hardware wallet. Ledger officially supports CSPR through the Casper app, which you can install via Ledger Live. Once installed, you can manage your CSPR using third-party tools like https://t.co/s4tO2pqSXw or CasperDash. Feel free to send me a DM for comprehensive guide on setting up, I’d be happy to help!

[Sarah Touboul @i311V]

@Cyphertux Hey there, You’re definitely not the only one who wants to use Ledger via Bluetooth, especially with mobile apps like Nova Wallet but you’re among a minority. Most users still rely on USB connections due to broader compatibility and fewer connection issues, particularly with niche ecosystems like Polkadot. That said, you’re not crazy for wanting seamless wireless Ledger support, it should work

Feel free to send me a DM, I’d be happy to help

[Sarah Touboul @i311V]

@muhammad_q42818 Hey there, that Shouldn’t be a problem, would you mind sending a Direct Message for further assistance