iET Solutions

iET Solutions, a division of UNICOM Global, is a provider of service management solutions.
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[iET Solutions @iETSolutions]

Isolated LLMs limit tangible business value. The Model Context Protocol (MCP) can fix this – standardizing AI data integration while avoiding single-provider dependency. Find out why in the latest post from our sister company, @Macro_4: https://t.co/ASgjFfYHf6

[iET Solutions @iETSolutions]

AI aces speed but often struggles with tough issues. Long-term customer retention can develop when automated tools hand off seamlessly to well-trained service reps who bring true care.
https://t.co/hu7XuYhSal

[iET Solutions @iETSolutions]

Congrats to our sister company @UnicomEng for making the 2026 CRN Solution Provider 500 list, highlighting their expertise in technology integration and purpose-built application platforms. Read more here: https://t.co/yp63lkXyK9

[iET Solutions @iETSolutions]

While rigid rules can limit standards, ISO 20000 stays future-proof. By only setting the "what" (the finish line), it leaves the "how" (the navigation) to best management practices. Read more: https://t.co/DMh2V64Ilj

[iET Solutions @iETSolutions]

Integrating AI in ITSM isn't a silver bullet. True success comes from an optimal blend: Smart tech thrives best when paired with critical thinking to catch errors and guide complex operations. Read more: https://t.co/utgRyQQ37R

[iET Solutions @iETSolutions]

Capturing ROI from AI agents

Key takeaways from @Macro_4 :
🔹 Unlock data silos
🔹 Use governance to innovate
🔹 Redesign workflows
🔹 Define clear KPIs
🔹 Upskill your teams
🔹 Orchestrate collaboration

Read the full deep dive here: https://t.co/jcLYr3cYxx

[iET Solutions @iETSolutions]

Architecture meets intelligence: The next generation is here!
A major milestone: The synergy of our new web-first architecture and native Agentic AI.
We are not just updating software; we are redefining AI-driven service management.
Read more: https://t.co/BNVj7Zuoq1

[iET Solutions @iETSolutions]

The shift is here: What is actually evolving in ITIL® (Version 5)? To find out more click on the following link: https://t.co/lBYmgRDMAz

[iET Solutions @iETSolutions]

AI continues to evolve. Read about 4 key AI innovations that can help solve operational friction: https://t.co/IDn5ovA5p5

[iET Solutions @iETSolutions]

As AI streamlines outcomes, management may feel they can step back, leaving teams without guidance. Tech handles the heavy lifting, but can’t substitute for engagement or vision. To stay on track, executives may want to map the path over daily routines. https://t.co/UatTB3TZ87

[iET Solutions @iETSolutions]

What’s next for AI in 2026? The latest blog from Macro 4 explores key trends dominating the landscape this year — from the rise of autonomous AI agents to the urgent need for sustainable data center infrastructure.

Read more here: https://t.co/cKkLLjkdBk

[iET Solutions @iETSolutions]

Picking the right LLM requires evaluating its capabilities, including data timeliness, privacy, and integration, against specific strategic targets to drive sustainable business success. https://t.co/cShl8jWZEW

[iET Solutions @iETSolutions]

Achieving scalable value is possible by focusing on an intelligence-first approach. Embedding smart capabilities into core processes can transform innovation into a reliable growth engine. https://t.co/FOwXffdULy

[iET Solutions @iETSolutions]

And the UNICOM® Global family is growing... and powering up!
Learn more about our expanding portfolio: https://t.co/eVaj21OQyf

[iET Solutions @iETSolutions]

Are your people over-trusting AI by relating to it like a real team member? That kind of reliance carries risks. To unlock AI's potentiality, ensure everyone regards it as a powerful tool instead.
Read the full blog from our sister company, Macro 4: https://t.co/KdJozpOLZU

[iET Solutions @iETSolutions]

To improve AI effectiveness, focus on supplying the right contextual data, not just instructions, to LLMs. This enables AI systems to solve multifaceted problems with greater precision. https://t.co/0dumwW5Dsf

[iET Solutions @iETSolutions]

It is a fact that AI is increasingly influencing the modern workplace and will continue to essentially reshape our professional lives in the years to come. https://t.co/2YnxhZFWjP

[iET Solutions @iETSolutions]

iET Solutions unveils iET® AI 4.1.0: empowering businesses with next-generation artificial intelligence. Find out more here: https://t.co/dX6F2hKt6u

[iET Solutions @iETSolutions]

Proud to see our sister company, @Macro_4, achieve SAP® Certified Integration with BTP Cloud solutions for Columbus OM 9. Great work! https://t.co/GRFMv8rUP9

[iET Solutions @iETSolutions]

AI is evolving rapidly and reasoning models will undoubtedly be a key factor in the development of more advanced and efficient AI agents. Find out why in a blog post from our sister company, @Macro_4: https://t.co/VPNeDOA3zc