### My Agony and Disappointment with @SamsungIndia
I never imagined that purchasing a @Samsung#washingmachine from their online shop would turn into such a frustrating and disappointing experience. What should have been a simple process of ordering, receiving, and enjoying a new appliance has instead become a month-long nightmare that has drained my patience and left me with nothing but #regret.
It all began on July 21st, 2024, when I ordered a washing machine from #SamsungOnlineStore in Hyderabad, Telangana. The machine arrived on July 23rd, and two days later, on July 25th, the installation technician came to unbox and inspect the appliance. To my dismay, the technician discovered that the machine was damaged. I immediately raised a replacement request on the #SamsungShopApp, expecting a prompt resolution. However, this was only the beginning of my ordeal.
The replacement showed the status as delivered on 23rd July and had a replacement ID on the app, the same day I received the original, damaged machine. There was no indication of any action being taken, no update or any status in the app, and certainly no refund or replacement in sight. I didn’t think of it much.
For safety I contacted #Samsung customer care on July 30th, hoping to clarify the situation. However, I was met with untrained and uninterested customer service representatives who seemed more eager to end the call than to help me. Despite my attempts to explain the situation, the representative brushed off my concerns, claiming that no replacement request had been raised, even though it was clearly displayed on my app. So, i made him search for the replacement ID which showed on my screen and to my surprise on his machine, there was no such request. So, I made Him raise what I thought was a replacement request, but it turned out to be nothing more than a complaint ticket—something I later learned is a common tactic used by Samsung customer care to deflect responsibility.
Had the customer care representative recognized the issue with the Samsung Shop app and addressed it, we could have resolved this matter quickly. Instead, I was caught in an endless loop of calls, complaints, and false assurances that my problem was being handled. By July 31st, a technician from the Attapur service center called, requesting images of the damaged machine. Saying he will fast track this process. And got a message for samsung that a technician will arrive on 6th aug. As I already sent him the pictures i thought it should be done very quickly. However, instead of action, I was met with more delays and —a visit that seemed unnecessary since the inspection had already been done on July 25th.
When I followed up on August 2nd, I was told that the issue had been escalated to the backend team and they nee to sumit the ticket to some higher department and they issue the permission to issue the replacement but there was no progress. The technician and his manager were unreachable, and it wasn't until my father intervened on August 5th that the technician finally came for another inspection. The cycle of delays continued, with no resolution in sight.
By August 7th, we were told by the technician that it was our responsibility to raise a return request on the Samsung Shop site—something we had already attempted. Frustrated and desperate for answers, we visited the Attapur service center in person on 7th August, where we were told that the issue was with the Samsung Shop site. The service center staff took screenshots and promised to escalate the matter, but by this point, we were fed up with the endless waiting. So we asked him to give us an update now. So, one thing led to another we made him call the customer care and surprise surprise they tried to tell it was #servicecenter that needed to approve or raise some srm ticket. We asked the person why wasn’t he raising that. He said not our responsibility.
@PlayVitalGaming I would never knowingly buy a turn based game. I'm a very casual player. I like free roam. The only game which made me go away from that path is the Elden Ring (BTW I completed it). I lost my mind playing that game. I never care about the store but there I did and it was difficul
@Sillycorns I saw this for 700 on steam. I already have it on my xbox but didn't complete the game and I saw 700 and I thought it's definitely a good price for a second buy but at the same time I saw Assetto Corsa Evo which was more than that and had ambitious plans. May or May not workout
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@aboutjahoda Wasted resources on 5 star characters and did not care for 4 star c6 characters either. And for about 3 years my team was four 4 5 star wind characters.
@NVIDIAGeForceUK GeForce Season
#geforceseason
I just want to learn more and deep dive into llm on local devices. That being the surface. I just wanna be ready for GTA 6 man. It might seem small but that's what life is. Small happiness here and there can sometimes negate the worries of life.
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@Xbox From where I’m seeing if the unionisation pf pc and xbox games might just be the end of xbox. As this has the potential to control the game prices of pc as well.
@OnDeck@Steam I hope the steam machine has bluetooth don’t go the console root please and male it more versatile slowly don’t need to be indefinitely now but in the next decade or so. Make slow rollouts to make this into the third general consumer grade os.
@redmagicgaming@ZacksJerryRig I know right! after seeing the back finally I was genuinely excited for a smart phone after the first foldable and previously curved screen, slimness, software.
But anyway the back is really mad. I absolutely love it. On the functionality aspect I'll leave it the reviewers.