Ties

[Ties @iReflexx42]

Hello @ajfrombrawl,

Please read the quoted post below. I've been trying to recover my account from a hacker for several days now without success. I would appreciate it if I can get some help from you, or anyone on the team. Thank you!

[DrieBananen @DrieBananen]

We need to seriously talk about the current state of the in-game support. 😬

As a content creator, I get a ton of messages from players who want me to unban their accounts. I obviously don't have a button for that, so I forward them to the in-game support. Unfortunately, 99% of the time they don't help. For me, this is painful to see, but there's nothing more I can do, so it's not my problem anymore. 🤷‍♂️

Until I received a message from a friend of mine around a week ago. Ties (also currently top 1 global) had unknowingly shared sensitive account information with a fake Supercell support email in an attempt to fight his 31-day ban. The person behind this email changed the email address Ties' SCID was connected to and kicked Ties out of his own account. Luckily, since the account is still banned, the hacker won't be able to do anything on the account until the ban is lifted. A Supercreator and I have been trying to help Ties with this problem, but without any success. The AI support keeps saying he needs to message support from the account he's trying to recover, which is impossible to do. Even if we add every single piece of proof that the account is originally owned by Ties, they can't "confirm" he is the rightful owner. ❓

We tried emailing a support address (an official one this time), but they keep sending us back to the in-game support. It's an infinite cycle that's impossible to escape. At this point, the unban isn't even the priority anymore. We simply want help with the recovery of Ties' account.

The account of the number 1 Brawl Stars player in the world got hacked, and support isn't helping at all. How absurd does this sound? Steam support would have literally eliminated the hacker without any questions asked, while the AI at Supercell is working overtime, basically wasting power. (Sorry if this sounds harsh, but in my eyes it really feels like this right now). 😕

It would be nice if someone at Supercell were able to help Ties recover his account. @Dani_Supercell @AJfromBrawl. But it would be even nicer if the support could get reworked. I'm sure the whole community would enjoy playing the game more if they had the reassurance that if something happened to their account, someone would be able to help.

I have a serious passion for this game, and I love playing it and creating content around it every single day, but if there's something I don't like, it's the thing I just wrote a whole paragraph about (in-game support). It needs to be changed.

Thanks for reading. 😄