I recently visited a Stanbic branch to open a joint account and enable Enterprise Online Banking.
We were told this wasn't possible unless every joint account holder first gave up access to their personal internet banking.
That didn't sound right, so we went to head office and turns out it is possible. We were taken care of in a few minutes.
This isn't the first time I've experienced something like this. I've spent hours calling Airtel customer care trying to find out how to integrate Airtel Money into our platform. No one I spoke to could help, (I'm sure they were willing) they just didn't have the information.
So it's clear to me that many organizations have a "knowledge silo" problem.
The answers exist but are always just trapped with a handful of people at head office or in a specific department.
This is the kind of problem where AI can have a huge impact.
Imagine every employee having access to a chat assistant backed by the company's policies, workflows, and institutional knowledge. Instead of saying, "Let me check with head office," they could just ask a chatbot and get the right answer immediately.
Suddenly, a customer walking into any branch gets the same quality of service, even if it's an intern behind the desk.
We've built something similar internally, and it's made me notice just how common this problem is across organizations.
@Airtel_Ug@stanbicug
turns out, reading a lot, exercising, loving people without expecting anything back, protecting your alone time, focusing only on improving yourself, and sometimes staying out late with friends who make you laugh until it hurts is a pretty good way to live.