At this point, it doesn’t just feel like poor service it feels like customers are being left in limbo after payment, with no urgency to resolve issues.
I’m not making accusations lightly, but this experience has been extremely frustrating and unacceptable @MTN180@MTNNG
Update on my FibreX situation because this is getting ridiculous.
It’s now been over a week since installation, and my internet is still not activated. @MTN180 @MTNFibreX @MTNNG
I also did some checking online, and I’m honestly concerned.
There are multiple similar complaints from other users describing the same pattern installation done, payment made, but no activation and no proper follow-through.
That’s worrying. @MTN180 @MTNFibreX @MTNNG#mtn
So let me be clear: this is not a “waiting on customer response” issue anymore.
I’ve done everything asked of me. The delay is entirely on @MTN180 @MTNFibreX @MTNNG FibreX’s side. And obviously you guys know what you are doing ! This is scam
After my last post, FibreX reached out on Twitter and asked me to provide my fibre details again.
I did that immediately.
Since then? No resolution. Just stupid bullshit message from ai . Nothing.
@MTNFibreX I don’t usually complain publicly, but I have to share this.
I signed up for FibreX, paid for the service, and your team came to my house and completed the installation over a week ago.
My internet is still NOT activated
@MTNFibreX @MTNNG@MTN180 @MTNFibreX @MTNNG@MTN180@FibreX, your customer service has been absolutely terrible.
Installing a service you don’t activate for over a week is unacceptable. This experience has been frustrating from start to finish, and quite frankly, your handling of this has been poor.
@MTNFibreX @MTNNG@MTN180 @MTNFibreX @MTNNG@MTN180 I rely on the internet for work. Every extra day this activation is delayed affects my productivity and wastes my time.
This isn’t the experience anyone should have after becoming a new customer.
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