After a horrendous few days after dad’s death, and thinking I was going to miss his funeral, @Qantas have wavered any fees, charges or flight price differences. Thank you @Qantas x
@Qantas It’s when you put a companies customer service and compassion to the test that they really show what sort of organisation they are. Charging my sister 1900 dollars to change her ticket to make it to our fathers funeral on time. Disgusting
@KathsteB @Webjet_AU @Qantas@airline_qantas Ticket booked through @Webjet_AU to fly with @Qantas.@qantas want $1900 for ticket change. I can’t afford it. Have to pay for dads funeral.
@robert_starc@Qantas@JetstarAirways Yes. I’m missing my dads funeral on Friday because I can’t get help from them. I thought they were a family airline. I’m in so much turmoil.