Product Director @shopify. Talk to me about Shopify Inbox, loyalty, customer data platform, segmentation & helping merchants build strong customer relationships
Let’s go Shopify 🚀 This is huge for both for our incredible merchants, big and small, and for our developer community who build so many great app solutions for store credit and loyalty. Win-win-win. More to come!
SUPER excited about this launch, and proud of my amazing teammates at Shopify who worked on this. We already know that tons of our merchants are talking to their customers on Instagram, with Inbox they have a more powerful tool to close sales in those conversations.
Inbox is Shopify’s most used chat app. It connects merchants to shoppers everywhere through chat 💬💬
Today we’re excited to connect Inbox to Instagram! This means, when you DM merchants in IG, you can get faster, richer responses from Shopify merchants.
https://t.co/ieudnzEa90
This thread is great advice for every entrepreneur or small business owner out there. This is exactly why our team at Shopify launched Inbox yesterday 🎉https://t.co/YrjnlhNr9R
"You should outsource customer service" is something I hear a lot. Lower costs. Lower costs. Lower costs is mostly what I get.
Here's a thread on the VALUE we get from customer service and the beauty of having it so close to our entire team.
Today we’re launching Shopify Inbox—a smart, unified messaging solution that enables all our merchants and their staff to turn browsers into buyers. Inbox is available today on web, iOS and Android and deeply integrated into your existing @Shopify store.
https://t.co/1ZCW2j2F2M
Today we're launching our biggest update to @shopify's conversational commerce products in over a year. Shopify Inbox is our new, unified messaging app for customer conversations, and it's free to all Shopify merchants 💬💬
https://t.co/C3BNEwZFLe
*some uplifting news*
In the face of all of 2020's challenges
our merchants:
contributed over $307B in economic impact worldwide
created 3.6M jobs
and generated $20B+ in cross-border sales
We call this the Shopify Effect.