Hetal Bhatt ✨

I make staying feel more obvious than leaving, for your buyers. #RetentionMarketing | AI Generalist |
Building 👉🏻 @GrabNGrasp

[Hetal Bhatt ✨ @iamhetalb]

I build retention systems that makes the second purchase inevitable and improves customer lifetime value, for dtc brands.

Curious how this could work for your brand? Drop a message and we’ll map
a plan.

#Retention #AI #Marketing

[Hetal Bhatt ✨ @iamhetalb]

Win-back flows should start with empathy, not offers. Understand why they left before bringing them back.

#Retentionmarketing

[MATT GRAY @matt_gray_]

Life hack: When overwhelmed, build systems.

[Hetal Bhatt ✨ @iamhetalb]

You don’t need to move fast, scale fast. All you need at first, is to act fast.

[Hetal Bhatt ✨ @iamhetalb]

Your post-purchase flow experience should do 3 things:

1. reduce anxiety,
2. build anticipation,
3. invite a next action

#Retention

[Hetal Bhatt ✨ @iamhetalb]

one8 didn't launch a product yesterday.
they launched a feeling.

The shoe was just proof you were there.
most brands do it the other way around.

@one8world

[Hetal Bhatt ✨ @iamhetalb]

Segmentation doesn't need to be complex.

Start with: new, active, at-risk, lapsed. Four buckets. Different messages.

#Retention #Marketing

[Hetal Bhatt ✨ @iamhetalb]

@CarlWeische Edge wasn’t just acquisition speed, it was building a product so good that retention became their unfair advantage.

[Hetal Bhatt ✨ @iamhetalb]

@georgelindh_ Composer’s been interesting. The drag-and-drop feels slicker, but curious if anyone’s actually seeing lift in deliverability or send time optimization.

[Hetal Bhatt ✨ @iamhetalb]

The brands winning in 2026 aren't spending more on ads. They're spending more on keeping customers.

#Retention #Marketing

[Hetal Bhatt ✨ @iamhetalb]

We can predict churn atleast 30 days before it happens. Most brands are still sending "we miss you" blasts.

[Hetal Bhatt ✨ @iamhetalb]

5% more retention = up to 95% more profit. Yet most brands obsess over CAC, not LTV.

#Retention

[Hetal Bhatt ✨ @iamhetalb]

Most DTC brands don't have a retention problem. They have a post-purchase experience problem.

[Hetal Bhatt ✨ @iamhetalb]

2 years off X. came back and honestly? the conversations here hit different.

missed thinking out loud with people who actually get it.

hi again 👋

[Hetal Bhatt ✨ @iamhetalb]

@madimshaw @HireTheStarters Hey Madi, That's amazing ! Best wishes. Let me know if it's only for current members of The Starters?

[Hetal Bhatt ✨ @iamhetalb]

@JaiDolwani The importance of knowing when & what to pivot, is really underrated.

[Hetal Bhatt ✨ @iamhetalb]

The Indian for all ages! 🙌
one of the best speech..
@iamsrk
Shah Rukh Khan: It's Been A Long Time Since I've Won An Award; Meri Pict... https://t.co/bZipzmZIJB via @YouTube

[Ankur Warikoo @warikoo]

Today is a reminder of how life works.

You may win everything leading up the day that you need to win.
And if that day doesn’t go your way, the world may call you a loser.

But it’s how you feel within that determines whether you won or not.

This Indian side is a winner for me. They had a brilliant tournament and as much as it hurts to not see them win, I hope they feel like winners within.

We certainly look at them as that
❤️❤️❤️

[Aayush Anand @aayushmisfiit]

If you are not
- Failing
- Frustrated
- Disappointed
Almost every day about something

Then

- You are too comfortable and delusional
- You are out of the race.

[uk @ukdecoded]

@iamsrk Hi Sir,

What’s the one thing you will miss about the jawan cast the most?
#AskSRK 18

@iamhetalb