Ian Finlayson

Experimental psychologist turned mobile F2P product manager. The views expressed are barely my own.

[Ian Finlayson @ian_fin]

@sainsburys I'm trying but nothing is happening after replying to this

[Ian Finlayson @ian_fin]

@sainsburys one of the items in my order didn't arrive but I've been charged for them. How can I get a refund?

[Ian Finlayson @ian_fin]

@HalifaxBank when do you update your mortgages to reflect the change to the BoE base rate? The tracker rate I'm being offered is still based on the previous 4% not the new 3.75%

[Ian Finlayson @ian_fin]

@BankofScotland Is this itself a scam?

[Ian Finlayson @ian_fin]

@BankofScotland I got a text from you to say I'd receive another text about a payment on my credit card. That second text never came, but I got an automated call saying I should call your fraud protection team. The app shows no signs of any fraudulent purchases on my card

[Ian Finlayson @ian_fin]

@BankofScotland I've not tried calling. How can I message you?

[Ian Finlayson @ian_fin]

@BankofScotland I've been trying to renew an instant ISA that's maturing for several days now through the app and website. Every time I try I get a vague error saying there's been a problem

[Ian Finlayson @ian_fin]

@virginmedia Thanks, done

[Ian Finlayson @ian_fin]

@virginmedia I've tried to log in to my Virgin Media account using my usual email/password. It says they're not recognised. If I try to reset I don't receive an email to confirm. Already checked my spam and nothing there. Receiving bills at that email address though

[Ian Finlayson @ian_fin]

@virginmedia As far as I remember I did create one. If I DM you my account details can you confirm? I tried to register again to confirm but it said the account details from my most recent bill weren't recognised

[Ian Finlayson @ian_fin]

@SP_EnergyPeople what's the relationship between the Energy Usage graph in the app and the unit change in the bill? For gas at least the graph is showing crazy numbers that don't map onto my bill

[Ian Finlayson @ian_fin]

@virginmedia I've been getting frequent calls from 08000528675 claiming to be VM. Can you confirm if this is a number you use or a scam?

[Ian Finlayson @ian_fin]

@RoyalMailHelp I ordered an item from eBay with 1st Class Signed For. I accidentally sent to an old address, but currently have a redirect to my new home. Will the parcel get redirected?

[Ian Finlayson @ian_fin]

@SP_EnergyPeople our IHD is showing "Waiting for Current Data". I've tried resetting while next to the electric meter but still shows

[Ian Finlayson @ian_fin]

@SP_EnergyPeople I moved into a property last week where you had been the provider for the previous owners. I tried to set up an account with you and was told I would get more information in the mail. Nothing has arrived yet. How long will this take?

[Ian Finlayson @ian_fin]

@DrGrantAitken Same here! Sat in Pitlochry waiting for the coming storm

[Ian Finlayson @ian_fin]

@ZoeLClarke Austria and Norway were robbed

[Ian Finlayson @ian_fin]

@Kim_Grahame

[Ian Finlayson @ian_fin]

@AerLingus I'm trying to check-in for a transatlantic flight. Was told I needed to use VeriFly, so I did that and got a pass. In your app I'm still being told to get verified before I can check in

[Ian Finlayson @ian_fin]

@EDI_Airport I'm trying to prebook FastPark parking. When I try to pay it says it did not work. I have tried two different cards and the Google Pay option and get the same message each time.