Ian Hepworth

[Ian Hepworth @ianghep]

@SqSehrish 005

[Ian Hepworth @ianghep]

@ZackPolanski Nurse, Nurse, he is out again and found a computer to use.....

[Ian Hepworth @ianghep]

@elonmusk Better than the right to arm bears, that could not end well. 😎

[Ian Hepworth @ianghep]

@elonmusk @elonmusk thank you, just a very simple thank you. You did it, you made it happen and do you know what - because you could. I get it, love it and appreciate it.

[Ian Hepworth @ianghep]

@FlySWISS As an update, thanks to Leon in your team I now have my bag back. Had I simply accepted the first two or three replies and not been as persistent - I suspect that might not have happened. I am very grateful I have my luggage - but folks, you really need to up your customer service game and not rely on conscientious decent individuals like Leon, who was superb, to do the right thing!

[Ian Hepworth @ianghep]

@swissair and @Edelweiss_Air as you have managed to lose one of the three of our cases between Heathrow and Egypt - including my wife’s medication! Please tell me how I can fill in your form when I get this error! #lostluggage #swissair #edelweissair

[Ian Hepworth @ianghep]

So your latest reply is I have to speak directly to the company that you wholly own. You will take no responsibility for the actions of that company. I am the passenger that paid you for my ticket, my boarding pass and ticket all paid to you directly. But your sole answer is fill in a form and use the local airport. Shocking shocking service, beyond appalling! #neverflyswiss #appallingcusomterservice #worstairline

[Ian Hepworth @ianghep]

@AirLines847 I have done that just now, DM sent.

[Ian Hepworth @ianghep]

@swissair simply saying you need to contact @edelwiess_air and passing the buck when I don’t know if my bag was lost at LHR to ZRH or ZRH to SSH is just pathetic buck passing! I paid you for my ticket, you chose to codeshare but want zero responsibility #appalingservice #passingthebuck

[Ian Hepworth @ianghep]

@swissair direct message sent.

[Ian Hepworth @ianghep]

@prattprattpratt For the real win.... put a label on the label on the label maker, that says label... :)

[Ian Hepworth @ianghep]

@benonwine Nailing the Craner curve... :)

[Ian Hepworth @ianghep]

@teslaownersSV And a microwave cooks faster than a BBQ - but I haven't ever asked for a microwaved steak... ;)

[Ian Hepworth @ianghep]

@marcuschown The sooner you lot realise it is nothing to do with tie colour and everything to do with power and control. The better off we will all be. They..... are...... all... in... it.... for..... the ..... same.... reasons.... GROW UP!

[Ian Hepworth @ianghep]

@KEdge23 Is anyone else wondering how they are going to tax Jupiter, Neptune, Uranus and Saturn??

[Ian Hepworth @ianghep]

@leeharris Sadly no, the BBC makes political statements daily.

[Ian Hepworth @ianghep]

@adamhillscomedy @TheLastLeg Oh there was something to do with this lad that could kick a ball and was from some midlands town that pissed off some arseholes... that maybe?

[Ian Hepworth @ianghep]

@jjenas8 @GaryLineker Well said, well done and let's hope all your colleagues say the same.

[Ian Hepworth @ianghep]

@MicahRichards @IanWright0 @alanshearer Well said chap, good on you.