This is mental. Cannot get HBL banking app to work on new phone. Back to writing cheques...
Start with biometric verification, but it basically never works
Ask for an OTP, it doesn't get delivered via SMS, but via email
The email OTP, well you can't really input it on the app -- because it's supposed to capture the SMS OTP directly
It is like there are people out there whose sole job is to make UX as painful as possible