ComputerTalk

ice Contact Center modernizes the call center with business application integrations, AI, and analytics across all communication channels.

[ComputerTalk @iceComputerTalk]

Watch on Youtube👉 https://t.co/bUOQvSEUWG

[ComputerTalk @iceComputerTalk]

Function Friday: Matt Hiemstra on iceAI Studio 🤖

Our Sales Engineer explains how iceAI Studio lets you manage what your AI Agents know and how they route customers, all from one place inside ice Contact Center.

[ComputerTalk @iceComputerTalk]

Celebrating nearly 27 years with ComputerTalk

From supporting customer projects to mentoring team members, Amit has played an important role in our success over the years. We're proud to recognize his dedication and contributions to the team.

https://t.co/9WZAQgAtMl

[ComputerTalk @iceComputerTalk]

Contact center bottlenecks can negatively impact both customer satisfaction levels and agent stress levels. Find out how to identify them, fix them, and prevent them in our latest blog! https://t.co/AWlPPATbFf

[ComputerTalk @iceComputerTalk]

Residents expect fast, easy service, but municipal teams can be stretched thin with growing call volumes and paperwork. AI can handle the routine questions so staff can focus on the important cases that need a person.

Read more about it in our blog👉 https://t.co/wJ7M6Pfnsa

[ComputerTalk @iceComputerTalk]

Heading to #MSIgnite this November? So are we!👋

We’re ready to talk AI-powered agent experiences, Microsoft Teams integration, and what it takes to modernize the contact center. See what’s on our radar this year👇
https://t.co/4UhFCjFebl

[ComputerTalk @iceComputerTalk]

When it comes to implementing AI in your contact center, moving too fast can be risky, but being overly cautious can sacrifice speed. Read our blog to find out how to strike the right balance: https://t.co/BgjCTBjYHv

[ComputerTalk @iceComputerTalk]

Quality assurance is key to delivering exceptional customer experiences. 🌟

Explore best practices for improving call center performance, supporting agents, and enhancing service quality.

Learn more in our blog: https://t.co/kTnMRhuBMJ

[ComputerTalk @iceComputerTalk]

Is your municipal contact center keeping up with residents' needs? Read our blog to find out: https://t.co/mulkaIyDy1

[ComputerTalk @iceComputerTalk]

Without the right strategy in place, contact center AI may not be worth the investment. Learn why - and how to create an effective strategy - in our latest blog: https://t.co/LzKn7AyQ8J

[ComputerTalk @iceComputerTalk]

Still tracking everything and learning nothing? 👀

More data isn’t the answer. The right data is. Our 2026 guide to contact center dashboards breaks down the KPIs that matter and the best practices for getting them right.

Read it here👉️ https://t.co/CdHEqKn1TG

[ComputerTalk @iceComputerTalk]

@dlwilliams2a Hi David. Thanks for reaching out! I see that your issue has been resolved and that your request came by email. Email is typically treated as non-urgent; we always recommend calling our toll-free number at 1-800-563-4822 for any critical technical support issues🙂

[ComputerTalk @iceComputerTalk]

🍂 Happy Thanksgiving! 🍁

Wishing everyone a wonderful Canadian Thanksgiving filled with gratitude, good food, and special moments with family and friends. We hope you have a lovely day celebrating what matters most 🦃

[ComputerTalk @iceComputerTalk]

Function Friday: R&D on the PII Redactor 🔒

Paily Njarlangattil, R&D Software Engineer, explains how ice Contact Center automatically removes personal information from call recordings and transcripts, so your customers' data stays protected.

https://t.co/ZaZawajPp3

[ComputerTalk @iceComputerTalk]

Citizens expect fast, 24/7 service. Citizens expect fast, 24/7 service. Here are 8 ways government agencies can deliver it in 2027. Also, learn how one hotline cut operator-assisted calls by 40%.

https://t.co/Oe4CbKvQot

#GovTech #PublicSector #ContactCenter

[ComputerTalk @iceComputerTalk]

Video calling can solve complex issues faster, but it's not the right fit for every interaction. Discover when to use and when to skip it!

Learn more: https://t.co/fJzpojwDJK

[ComputerTalk @iceComputerTalk]

Effective reporting can help guide organizations to significant improvements. But common mistakes can get in the way. In our latest blog, learn about 10 common reporting mistakes and how to avoid them! https://t.co/bMnUG454TR

[ComputerTalk @iceComputerTalk]

We celebrated Thanksgiving early today with a turkey lunch and a game of Family Feud! 🦃 We're thankful for great food, great colleagues, and a great time!

[ComputerTalk @iceComputerTalk]

A big welcome to Karim Abdelhamid!

Karim is joining our Technical Support team, and we're excited to have him on board. A fun fact about him is that he once ran a half-marathon at 19 with almost no training—he found out why that was a bad idea on race day 🏃

Welcome!

[ComputerTalk @iceComputerTalk]

We are thrilled to welcome Rebecca Huang to ComputerTalk!

Rebecca is joining our Product QA team, and we're excited to have her on board. 🐈️ A fun fact about her is that she has a cat named Winnie who doesn't enjoy being outside, but loves running in the hallway.