ComputerTalk

ice Contact Center modernizes the call center with business application integrations, AI, and analytics across all communication channels.

[ComputerTalk @iceComputerTalk]

Yesterday, we celebrated the careers of Raymond and Jurgen, two of our long-time staff members who are retiring. We appreciate all their hard work over the years and wish them all the best in their retirement 🙂

[ComputerTalk @iceComputerTalk]

A chatbot that actually helps customers doesn't happen by accident. It takes a clean knowledge base, well-integrated backend systems, and architecture built to handle real conversations.

This blog covers what actually goes into a chatbot that performs👉️https://t.co/YLIovS1W5h

[ComputerTalk @iceComputerTalk]

Every missed call could be a missed sale. 📞

See how real estate contact centers help teams respond faster, engage more leads, and increase conversion rates.

Check out our latest blog for more details: https://t.co/I2ntgxcl1K

[ComputerTalk @iceComputerTalk]

Agentic AI can help contact centers reduce costs, improve service, and increase agent engagement. Want to know how? Find out in our blog: https://t.co/mBshmJ0whq

[ComputerTalk @iceComputerTalk]

Call center monitoring is about more than quality assurance—it's about how contact centers uncover pain points, coach agents more effectively, and improve every interaction.

Learn the tools and best practices behind a stronger customer experience: https://t.co/bMpl18sSzj

[ComputerTalk @iceComputerTalk]

Did you catch Wednesday's Slice of ice webinar on iceReporting? If not, you can watch the recording now to learn how to better understand performance, uncover hidden trends, and make more informed decisions across your contact center: https://t.co/aT3hXM86lo

[ComputerTalk @iceComputerTalk]

We're heading to Las Vegas!😃

Come see ice Contact Center in action at Customer Contact Week, June 22–25. Stop by and see how we're helping modern contact centers work smarter with AI, omnichannel, and Microsoft Teams.

See you at CCW 👋 🔗 https://t.co/E3JQGMyGdc

#CCW2026

[ComputerTalk @iceComputerTalk]

ice Contact Center 15.2💫 is coming this summer �� featuring a brand new centralized workspace to build, train, and optimize your AI agents.🤖

See what's new 🔗 https://t.co/4XpPmS2SA5

#ContactCenter #CustomerExperience #AI #ComputerTalk

[ComputerTalk @iceComputerTalk]

Contact centers process a lot of personal information. You can keep it protected by using AI to automatically redact it from records. Check out our blog to learn how! https://t.co/0c4TfDJ8Np

[ComputerTalk @iceComputerTalk]

What does contact center ROI look like in 2026?💰️

It's no longer just about handling more calls. Businesses are looking at customer retention, agent efficiency, AI, automation, and overall experience as part of the bigger picture.

Learn more 👉️ https://t.co/0SoO91AKqT

[ComputerTalk @iceComputerTalk]

Less than 24 hours until our next Slice of ice webinar! Register now to learn all about some of our lesser-known reports that can help you better understand performance, uncover hidden trends, and make more informed decisions across your contact center: https://t.co/EETPpTe1XJ

[ComputerTalk @iceComputerTalk]

Today is about reflecting, remembering, and being grateful to those who gave their lives in service for their country. 

Happy Memorial Day to all our American friends, colleagues, and clients.

[ComputerTalk @iceComputerTalk]

Thousands of customer conversations happen every day.

AI transcription gives your contact center the ability to turn conversations into valuable business intelligence that supports better service and smarter decisions.

https://t.co/dCFtZZC37T

[ComputerTalk @iceComputerTalk]

The queue doesn't slow down. Neither should your agents.

When a co-pilot is handling the lookups, the note-taking, and the next-step prompts, agents can focus on the customer in front of them.

Read on to learn how this works 👇
https://t.co/CSv2uAhfaO

#ContactCenter #CX #AI

[ComputerTalk @iceComputerTalk]

Contact Center Intelligence (CCI) is transforming how teams deliver customer experience—combining AI, automation, and analytics to create smarter, more efficient contact centers.

Learn how it works in our guide: https://t.co/jlYkp7WIXa

[ComputerTalk @iceComputerTalk]

Just one week until our next Slice of ice webinar! Join us on May 27th for a deep dive into advanced reporting capabilities that are often overlooked but incredibly valuable for day-to-day management and performance analysis. Register today: https://t.co/k11mEi9zfC

[ComputerTalk @iceComputerTalk]

A consistent brand voice can drive up to 33% more revenue.

Most contact centers leave that on the table, not because they don't care, but because each channel quietly develops its own habits over time.

Our latest blog covers how to fix that.👇️
https://t.co/RH15X0O4Yj

[ComputerTalk @iceComputerTalk]

Happy Victoria Day! We hope everyone is having a wonderful long weekend! 🌞

[ComputerTalk @iceComputerTalk]

ComputerTalk is heading to CCW Las Vegas 2026!

We'll be on the expo floor showcasing ice Contact Center and the AI capabilities helping enterprise contact centers get past experimentation and into real results.

Read more 👉️ https://t.co/yoeWk1fsil

#CCWLasVegas #CX #AI

[ComputerTalk @iceComputerTalk]

For credit unions, excellent member experience is a key factor driving loyalty. Read our blog to find out how you can help improve member experiences through your contact center: https://t.co/r5AQNpCgK8