icepotato

[icepotato @icepotato11]

@Deliveroo really poor from you tonight. Order was delayed for 90 mins. Agent was unwilling to cancel and told me a rider was on his way. 10 mins later you were again assigning an agent. And I had to beg for the order to be cancelled. Turn out an item was unavailable #upset

[icepotato @icepotato11]

@NatWest_Help opening a new ISA account with you is a nightmare. No one is willing to help … why bother to offer a product when you clearly don’t care? #ISA #Banking #failed

[icepotato @icepotato11]

@StarbucksUK what’s wrong with your app? Unable to order previous drinks and can’t save down a favourite so every morning I need to reconfigure my drinks. updating app to make a min task now 5 min? #morning #Coffee #frustrated #broken

[icepotato @icepotato11]

#disappointed #CustomerExperience #leak #noresponse

[icepotato @icepotato11]

@HarveySofteners won’t respond? #CustomerExperience #terrible #nohelp #leak #damage #help

[icepotato @icepotato11]

@HarveySofteners 4th leak in less than a year. This time, I have been waiting for a manager to call for one month. Softener is constantly having issue and I am having to wait or waste £2000. A customer who has recommended friends and family to you. What a shame!?

[icepotato @icepotato11]

#disappointed #CustomerExperience #leak #noresponse

[icepotato @icepotato11]

@HarveySofteners 4th leak in less than a year. This time, I have been waiting for a manager to call for one month. Softener is constantly having issue and I am having to wait or waste £2000. A customer who has recommended friends and family to you. What a shame!?

[icepotato @icepotato11]

@British_Airways I paid £30 to book through call center and when there’s a mistake, I am paying good few pounds to contact you!

[icepotato @icepotato11]

@British_Airways hello team, I am trying to make a booking which I cannot do online and have been ringing the 0800 numbers a few times today. After a few minutes on phone, you hung up on me so been paying to ring you and got shut. Can someone please ring me back?

[icepotato @icepotato11]

@British_Airways And this is getting a little ridiculous. Your colleague at contact Center doesn’t want to help and is only putting me through to another team and then I got hung up after 40 mins. A couple of times now. Each call costs me £2.80 at least! To follow up on your mistake?

[icepotato @icepotato11]

@British_Airways Hey I sent a private message but haven’t heard back. Can you please help? Unable to reach your contact center and receiving no help but have been charged for the missing ticket. Thank you

[icepotato @icepotato11]

@British_Airways Thank you. Managed to get through and booked our tickets. We had to made two bookings and your colleague was going to link them. I haven’t receive the confirmation for second booking (payment taken) and they aren’t linked. Is this something you can help with please?

[icepotato @icepotato11]

@johnlewishelp No problems. We don’t want to apply for credit again and with no support offered whatsoever, you will lose one customer. Good luck to your business! Just a shame that we are both a John Lewis and Waitrose customer but will never be again …

[icepotato @icepotato11]

Just direct messaged you. Your team just closed our complaint without a reason. Would appreciate your helps. Been a JL customer for a long time and we went with you on our purchase because of the customer service but really been let down this time.

[icepotato @icepotato11]

Tried to purchase a sofa from @JohnLewisRetail using interest free credit service and it’s a nightmare. Anyone else has similar experience? Credit application was approved and my order was cancelled by John Lewis 😱 #sad #Frustration #credit

[icepotato @icepotato11]

@TeslaOwnersUK anyone bought accessories from #Tesla website? #DHL was meant to deliver it on Friday, tracking says it’s on hold with no ETA. @dhlexpressuk has been unhelpful and aren’t responding. Any advice please?

[icepotato @icepotato11]

@DHLParcelUK @dhlexpressuk your website states we will get a response in 4 hours? I am still waiting for a response ... #badcustomerservice

[icepotato @icepotato11]

@dhlexpressuk can you respond to my message