Christopher Zenner

he / him / his👨🏻‍💼, Enneagram 1w2 1️⃣, bibliophile 📚, tea lover 🍵, meditator 🧘🏻‍♂️, FSWD in brew 👨🏻‍💻

[Christopher Zenner @icn2you]

How quickly can a corporate leviathan steal a customer's money? Ask @TurkishAirlines.

How long can a corporate leviathan evade accountability? Ask @TurkishAirlines.

Maybe @BilalEksiTHY would like to weigh in, too?

#TurkishAirlines #BoycottTurkishAirlines #EU261 #BadFaith

[Christopher Zenner @icn2you]

@Commentaryz1ep 16

[Christopher Zenner @icn2you]

@TK_HelpDesk As I have been reading the same boilerplate response for days, I have forwarded the matter to the executive teams of @TurkishAirlines and @staralliance as well as your media and legal departments. Perhaps one of them will have something substantive to add.

[Christopher Zenner @icn2you]

Hey @staralliance, is this the "seamless customer experience" your network promises?

Member carrier @TurkishAirlines stranded us at CDG, told us to ABANDON our documented ESA, and now stonewalls with generic bot replies.

https://t.co/hn55zNgoBX

[Christopher Zenner @icn2you]

@TK_HelpDesk Regardless of the method of contact, @TurkishAirlines has been conveying the same thing for the last 16 days: my “feedback is still being processed.” I want @TurkishAirlines to explain how you intend to get my family and me home and compensate us for mounting damages.

[Christopher Zenner @icn2you]

Sixteen (16) days stranded in Paris. @TurkishAirlines’ response?

Calling a documented ESA our "tiny friend," falsely claiming they tried to call, and brushing off gross negligence as an "inconvenience."

Is this standard operating procedure for @staralliance members?

[Christopher Zenner @icn2you]

@TK_HelpDesk We are beyond the point of “frustration.” @TurkishAirlines failure has imperiled us.

[Christopher Zenner @icn2you]

@TK_HelpDesk And then maybe @staralliance would like to weigh in on the steps they are taking to ensure another passenger is never put in this situation.

[Christopher Zenner @icn2you]

@TK_HelpDesk As previously mentioned, after two weeks of my family and me being stranded, we are out of patience.

[Christopher Zenner @icn2you]

@TK_HelpDesk Let’s face facts:

@TurkishAirlines left us stranded and is now stonewalling behind boilerplate responses.

[Christopher Zenner @icn2you]

How quickly can a corporate leviathan steal a customer's money? Ask @TurkishAirlines.

How long can a corporate leviathan evade accountability? Ask @TurkishAirlines.

Maybe @BilalEksiTHY would like to weigh in, too?

#TurkishAirlines #BoycottTurkishAirlines #EU261 #BadFaith

[Christopher Zenner @icn2you]

@TK_HelpDesk Working diligently for two-plus weeks?

[Christopher Zenner @icn2you]

@TK_HelpDesk @TurkishAirlines

[Christopher Zenner @icn2you]

Does CEO Theo Panagiotoulias endorse this standard?

#StarAlliance #PassengerRights #AviationInjustice #CorporateFail #TravelIntegrity

[Christopher Zenner @icn2you]

@AmazingEyes1122 2208

[Christopher Zenner @icn2you]

@TurkishAirlines Let’s hope the quality of their food far surpasses their level of service service, because the latter is appalling.

Learn about our ongoing nightmare with @TurkishAirlines here:

https://t.co/hUxqbPsye5

[Christopher Zenner @icn2you]

@TK_HelpDesk I wonder if @BilalEksiTHY would wait for his staff to do nothing for two weeks after giving them an urgent order.

[Christopher Zenner @icn2you]

@TK_HelpDesk Same rhetoric we’ve been hearing from @TurkishAirlines for the last two weeks. If you were “aware of the urgency,” you would have had a solution for us on July 21 at #CDG, other than to abandon our dog and my ESA.

[Christopher Zenner @icn2you]

Watch Part 1 of our ongoing nightmare:

https://t.co/hn55zNgoBX