ilisys Web Hosting

Cloud Hosting for designers and developers.

[ilisys Web Hosting @ilisys]

@thegigpiglet What number are you calling? The longest person waiting right now is way under 25min.

[ilisys Web Hosting @ilisys]

@winefront @larrydines Your version of WordPress was released July 2012. Let me know when you've upgraded.

[ilisys Web Hosting @ilisys]

@larrydines @winefront All servers are running smoothly at this end.

[ilisys Web Hosting @ilisys]

@winefront I'll keep looking at it. Can you update the ticket with log in details for WP then tell me the ticket number.

[ilisys Web Hosting @ilisys]

@winefront Sometimes inaction can be the cause. Is WP and plugins running the latest version?

[ilisys Web Hosting @ilisys]

@winefront That doesn't explain the site slowing down on clusters that didn't have the same updates.

[ilisys Web Hosting @ilisys]

@winefront I also noticed a plugin that looks like it isn't working. If that's the case it should be removed.

[ilisys Web Hosting @ilisys]

@winefront Today I tested the site on three different platforms. A couple started snappy but ended up slowing down.

[ilisys Web Hosting @ilisys]

@winefront It's not related to the platform or server performance. You have MySQL queries slowing down the site. You'll need a dev for this.

[ilisys Web Hosting @ilisys]

@winefront Still seems spotty to me. Can you DM me the best number to get you on?

[ilisys Web Hosting @ilisys]

@winefront Everything is find with our monitoring. I suspect this issue is a MySQL query the site is running. I'll get someone to call you.

[ilisys Web Hosting @ilisys]

@winefront I've got a Senior Systems Engineer looking in to it now.

[ilisys Web Hosting @ilisys]

@winefront With further testing I'm seeing it load slowly sometimes too. I'll escalate.

[ilisys Web Hosting @ilisys]

@winefront http://t.co/Dki1UAu2JP? It's loading fast on my phone too.

[ilisys Web Hosting @ilisys]

@winefront @ilisys_status The TTFB has unusually high a little while ago. All nodes are loading the site quickly for me now.

[ilisys Web Hosting @ilisys]

@pyrosrock There was an issue earlier today. May be related to that. Check out @ilisys_status for status updates.

[ilisys Web Hosting @ilisys]

Hi @SecurePayAus This is getting worse now. "Service Temporarily Unavailable. The server is temporarily unable to service your..."

[ilisys Web Hosting @ilisys]

@SecurePayAus If I then click on a link I get "Session Expired. Your login session has expired due to inactivity."

[ilisys Web Hosting @ilisys]

@SecurePayAus I'm getting the following error when I log in as a Merchant "An Error Occurred. Please try again."

[ilisys Web Hosting @ilisys]

@winefront Identified an issue. I've updated the @ilisys_status blog about this.