Images Forever

[Images Forever @imagesforeverca]

@EGPartnerships I’m extremely disappointed with how you handled a double-booking issue.

Expedia apparently rearranged/reaccommodated my guest at another property, then charged me about $3,600 in management/reaccommodation fees, even though the guest’s original booking at my property was only about $1,000.

Honestly, the local 5-star hotel won't charge $1200/night for a 3-day reservation.

I already called Expedia and formally submitted a complaint. I was told a case was created; however, as of today, it has been 3 days, and I have not received any response or resolution.

I do not believe it is fair or reasonable to charge me $3,600 for a guest whose original reservation was $1,000, especially when Expedia arranged the alternative accommodation.

Please escalate this matter to the appropriate department, review the charge, and reverse the $3,600 fee.

I would appreciate a prompt response and real help as an owner.

[Images Forever @imagesforeverca]

@ExpediaGroup I’m extremely disappointed with how you handled a double-booking issue. Expedia apparently rearranged/reaccommodated my guest at another property, but then charged me approximately $3,000 in management/reaccommodation fees, even though the guest’s original booking at my property was only approximately $1,000.

I already called Expedia and formally submitted a complaint. I was told a case was created; however, as of today, it has been 3 days, and I have not received any response or resolution.

I do not believe it is fair or reasonable to charge me $3,000 for a guest whose original reservation was $1,000, especially when Expedia arranged the alternative accommodation.

Please escalate this matter to the appropriate department, review the charge, and reverse the $3,000 fee. I would appreciate a prompt response and real help as an owner.

[Images Forever @imagesforeverca]

@ExpediaHelp I’m extremely disappointed with how you handled a double-booking issue. Expedia apparently rearranged/reaccommodated my guest at another property, but then charged me more than $3,000 in management/reaccommodation fees, even though the guest’s original booking at my property was only approximately $1,000.

I already called Expedia and formally submitted a complaint. My complaint was accepted, but I have received no response or explanation of how this $3000 was generated.

I do not believe it is fair or reasonable to charge me $3,000 for a guest whose original reservation was $1,000, especially when Expedia arranged the alternative accommodation.

Please escalate this matter to the appropriate department, review the charge, and reverse the $3,000 fee. I would appreciate a prompt response, as this is significantly impacting our rental income as an Expedia owner.

[Images Forever @imagesforeverca]

@Expedia, I’m extremely disappointed with how a double-booking issue was handled. Expedia apparently rearranged/reaccommodated my guest at another property, but I was then charged approximately $3,000 in management/reaccommodation fees, even though the guest’s original booking at my property was only approximately $1,000. Plus, the invoice never explained how this $3,000 charge was generated.

I already called Expedia and explained the situation. However, even though a case was created, I have received no response or resolution.

I do not believe it is fair or reasonable to charge me $3,000 for a guest whose original reservation was $1,000, especially when Expedia arranged the alternative accommodation.

Please escalate this matter to the appropriate department, review the charge, and reverse the $3,000 fee. I would appreciate a prompt response with a clear explanation.