Imagicle offers the most complete and advanced suite of software applications for enabling Unified Communications in large, medium and small businesses.
Which queue is filling up? Who needs support? Are we on track? Supervisors answer these all day.
See how AI-powered supervision makes it easier, live on Nov 18-19. Links to register are below ๐
#ContactCenterExpo is almost here! Visit us at stand CC-F74, ExCeL London, Nov 18-19, to see how to turn your calling platform into an AI contact center.
Let us know if youโll be there ๐
โHow many callers hung up last Tuesday afternoon?โ
Advanced Analytics gives you the answer, with a ready-made Webex Customer Assist dashboard for service level, abandoned calls and agent activity.
Read the new blog post below ๐
What if you could simply ask your comms data a question?
With Imagicle Advanced Analytics, AI builds the dashboards for you and brings calls, agents, queues and costs together on one screen. And you can reshape what you see just by asking.
Discover it and try it first-hand. ๐
The hidden cost of your phone system doesnโt show up on the invoice. It shows up as missed calls, recordings nobody listens to and a renewal date nobody wrote down.
Our new guide: 5 questions to find it before you renew. Find the download link below๐
One recording, three jobs: compliance evidence, quality management and AI-powered insights.
Thatโs what Certified Compliance Recording for MS Teams is built for, with every Teams call covered in a single solution.
Discover more: https://t.co/zevuO2ecjl
Missed a live session of our CX and Contact Center Series? All four are now on demand!
AI Receptionist, Contact Center Core, Compliance & AI Quality Recording and Advanced AI Analytics, in action.
โฏ๏ธ Watch on demand: https://t.co/sJemByf549
#ContactCenterExpo is coming to London on November 18-19!
Join the team at stand CC-F74 and see how to turn your calling platform into an AI Contact Center, with compliance recording, smart call routing and streamlined call handling to simplify everyday operations.
Learn more โฌ๏ธ
What a showcase โจ
Two days at BCI Technology Showcase, full of great conversations about how AI can streamline UC and Customer Experience.ย
Thank you #BCI for having us and to everyone who stopped by the booth to chat and see our demos!
AI Receptionist never clocks out: it answers FAQs, automates routine responses and connects via MCP to systems like HubSpot, Salesforce and SAP, so you get all the context you need in one place.
Missed our latest live session? Watch this video: https://t.co/HQoLDJioYD
New whitepaper out now ๐
Press 1 for sales, press 2 for support... or just say what you need. Discover what changes when a call is understood and not routed by a keypress, with six real call scenarios, from front desk to field service.
Download the guide in the first comment.