2/2 The quoted policy wasn’t even relevant for the event. Southwest messed up bad, but they owned it and are trying to work with customers. @united has forgotten what accountability means.
1/2 @United is such a faceless, soulless organization. Employee error caused a delayed flight and subsequent missed connection for my son, with no option to get him home in time for his job. Your response to a request for a refund is a form letter.
@CNTRADIKTION I feel like I should give you Danny Tanner-like advice and comfort on mortality and the beauty of life. But Saget would probably prefer a dirty joke. (Sorry to let him down…) RIP Bob Saget