InPost UK

Need to contact us? Please slide into our DMs

[InPost UK @InPostUK]

We're aware of fake accounts pretending to be us on X. This is our only genuine X profile, please don't engage with other accounts. We'll never ask customers to message us on WhatsApp or ask for bank details / payments. Visit https://t.co/2blN8yrZks for more info.

[InPost UK @InPostUK]

@Jennsoo84 Oh no, we're sorry to see the courier hasn't made it to you yet. If you'd like to DM us, we'd be happy to see if there are further updates and advise.

[InPost UK @InPostUK]

@stevehemmings81 Thank you. We've picked this up and have offered guidance from there. Thank you.

[InPost UK @InPostUK]

@theoriginalGrg Many thanks! We've picked this up and have offered some support from there. Thank you.

[InPost UK @InPostUK]

@NargisLal27 Thanks for reaching out here too! We've picked up your DM and have offered guidance from there 😊

[InPost UK @InPostUK]

We're aware of fake accounts pretending to be us on X. This is our only genuine X profile, please don't engage with other accounts. We'll never ask customers to message us on WhatsApp or ask for bank details / payments. Visit https://t.co/2blN8yrZks for more info.

[InPost UK @InPostUK]

@cakesbytheresa Thanks for letting us know, Theresa. We've picked this up and have offered direction from there. Thank you.

[InPost UK @InPostUK]

@JacekKaplan Hi there! We're not too sure what you mean here, sadly. Do you mind sending us a DM with additional information so we can offer support from there? Thank you. https://t.co/LtVqIGvIXV

[InPost UK @InPostUK]

@nuttybikerchick Hi Sarah, thanks for taking the time to share your concerns. We'll ensure this is passed over to the appropriate team so they can take this into consideration when making changes in the future. Thank you.

[InPost UK @InPostUK]

Hi there, we're really sorry to hear that you haven't received your parcel yet. We're unsure why your parcel isn't in our systems. However, we do kindly encourage you to please reach out to the retailer directly. Following this, a full investigation can take place, which we'd like to begin as soon as possible. If you have any other questions, please feel free to send us a DM. Thank you.

[InPost UK @InPostUK]

@_mattmorrison Hi Matt, we've just sent a response to your DM. Thank you.

[InPost UK @InPostUK]

@riacastle Hi Ria, we've just sent a response to your DM to help with this. Thank you.

[InPost UK @InPostUK]

Hi Neil, we're really sorry to hear that you've been having some issues finding your proof of delivery photo. We apologise for any inconvenience this has caused. Although we're unable to share one with you, we'd be more than happy to help where we can. If you'd like any assistance, please feel free to send us a DM with your parcel tracking number included. Thank you.

[InPost UK @InPostUK]

@RuthRobinsonLon No problem, we're glad to hear it. Thank you.

[InPost UK @InPostUK]

@sheenylou Hi. We're really sorry to hear that that you're missing one of your parcels. We'd really like to help with this where we can. To allow us to do so, please send us a DM with your parcel tracking number included. Thank you.

[InPost UK @InPostUK]

We appreciate that, but as per our Terms of Service, we're unable to conduct an investigation until the label provider has reached out to us on your behalf. Therefore, we kindly ask that you please continue to follow their instructions so that this can be looked into as soon as possible. Thank you.

[InPost UK @InPostUK]

We're sorry to hear you're concerned about your parcels. When you have a moment, please send us a DM with the tracking numbers for the parcels in questions. Although we will not be able to investigate, we'll be able to put your mind at ease with the status of the parcels. Thank you.

[InPost UK @InPostUK]

Sadly, we're not in a position to offer support until we receive your tracking number via DM. As 02 hold the funds to your order, they'll be responsible for launching an investigation with us if anything is going wrong, so be sure to follow their instructions and send them a DM, too. Thanks!

[InPost UK @InPostUK]

@JamiePlant31 Thank you, Jamie. We've picked this up and offered some guidance on the next steps. Thank you.