Filed a "Services Not Rendered" dispute with @RBLBank on 06-May-26 (₹8,74,127, Meta Ads). 3 levels rejected citing OTP auth - wrong ground for non-delivery. No reply in 7 days despite 15+ follow-ups over 3 months. Mishandling is costing me interest & real financial loss.
@RBI
@ICICIBank@ICICIBank_Care
I have been following up on credit card dispute SR1104777847, but I am not receiving a proper resolution or detailed response. The matter has been closed without sharing required clarification/documents.
Please arrange a senior callback and resolve this on priority, failing which I will be constrained to escalate the matter through RBI CMS, card network grievance channels, and appropriate legal remedies.
#ICICIBank #CustomerSupport #Grievance #RBICMS
@ICICIBank_Care@ICICIBank
This is extremely disappointing. I raised my concern under SR1104777847, your team publicly replied on 28 May saying an official would contact me, but there is still no call, no update, and no proper resolution.
Repeated follow-ups are being ignored, and the dispute has been closed without sharing required clarification/documents. This kind of handling is unacceptable from a bank like ICICI.
I am now proceeding with RBI CMS and Consumer Court escalation.
#ICICIBank #CustomerService #Grievance #RBICMS #ConsumerRights
@ICICIBank_Care@ICICIBank
You replied on 28 May stating that your official would contact me to resolve my concern, but till today, 2 June, I have not received any call or proper update.
Please treat this as urgent and arrange a senior callback today. If no response is received, I will proceed with RBI CMS escalation and other available legal remedies.
SR No.: SR1104777847
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