John Strauss

Editor, writer, broadcaster; alum of The Associated Press, IndyStar, etc.

[John Strauss @indyjohn]

Interesting piece on what an “AI-first” university might look like—and why it won’t work without people at the center. #AI #HigherEd #College #Jobs
https://t.co/Q7Yl02FyVu

[John Strauss @indyjohn]

AI is changing higher education fast—but it can’t replace what great teachers actually do.
This is a really thoughtful take on where things are headed.
https://t.co/Q7Yl02FyVu

[John Strauss @indyjohn]

Bought a car.
Opened the app.
Got hit with 10,000 words of legal terms.

Buried inside:
- Your car may track you
- You waive key legal rights
- They can change the deal anytime

We don’t just buy cars anymore—we enter data contracts.
https://t.co/tH6nzRzBMz

[John Strauss @indyjohn]

This is honestly a little scary. Researchers say large swarms of AI bots can now talk to people online in realistic ways and make it seem like “everyone” agrees with something — even when it isn’t true. Worth a read.
https://t.co/fnLMcCSTfn

[John Strauss @indyjohn]

When traditional protests feel 'politically invisible,' where do citizens turn for leverage?

When it comes to ICE, Scott Galloway argues for targeting the subscription-driven tech giants.

https://t.co/Adcp7l1S4L

[John Strauss @indyjohn]

My experience as a juror on a Sovereign Citizen case. There's something haunting about the last line, given what's happening in the country today.
https://t.co/nD58ACnFJQ

[John Strauss @indyjohn]

Modern customer service isn’t broken.
It’s optimized—for containment, not resolution.
And that’s why AI is ready to take over.
#Jobs #CustomerService @ATT #AI #Futureofwork

https://t.co/662cWArdFH

[John Strauss @indyjohn]

Please give if you can. Chances are, somebody you know may need it.

[John Strauss @indyjohn]

@AskTeam44u Please read the article. It's about your job security.
https://t.co/662cWArdFH

[John Strauss @indyjohn]

This isn’t a rant about @ATT customer service. It’s a case study in how some orgs quietly remove authority from the people who talk to customers—and why AI will soon replace them.
#customerservice #AI #Hiring #HumanWork #Skills #Automation @ATThelp
https://t.co/662cWArdFH

[John Strauss @indyjohn]

@ATTHelp @ATT The tape would confirm my version. But @ATTHelp first said a) They can't listen to the recording for "security" reasons; and then b) They can't listen to the recording because another ATT division has it. That's not good service.

[John Strauss @indyjohn]

@ATT I can't believe the horrendous service I've received when ordering new fiber for my house and a phone upgrade at the same time. God, was that a mistake. Your guy got the wrong address, failed to schedule the installation appointment and then sent me the wrong phone.

[John Strauss @indyjohn]

@ATTHelp I've tried connecting, and urged @ATTHelp to listen to the recording of the oily @ATT rep who hustled us on a phone deal when we were trying to order internet service.

[John Strauss @indyjohn]

Greeted by nearly a foot of snow, snarled roads and subzero windchills this week. I appreciate these people coming in to keep us informed.

[John Strauss @indyjohn]

My neighbors always seem to step up. On a 2-degree day following a record snowstorm, my buddy Ben was out with his snowblower doing the sidewalks. Other folks were helping shovel out their neighbors and checking on the seniors.

[John Strauss @indyjohn]

What if your closet could tell a story? Maria Lee turned her wardrobe into a data project—and discovered more about herself in the process.
https://t.co/nApHuGgHSZ

[John Strauss @indyjohn]

@NoContextHumans Yes. The verb is two words. When used as a noun, it's one word.

[John Strauss @indyjohn]

@xipteras Thank you! Is this a photo of the Perseus Cluster, or is that one of the points of light within the image. If so, could you please circle it?

[John Strauss @indyjohn]

Do you know a recent college grad scrambling to secure that first job after school? Launching a career can be a challenge, but Jamie Merisotis has some good advice in his Forbes column.
https://t.co/JbUqZ7iwyc

[John Strauss @indyjohn]

@dieworkwear Thank you for this excellent series. So informative.