ingedebleecker

[ingedebleecker @ingedebleecker]

@siobhan__fagan Glad to be here. Thanks for organizing!

[ingedebleecker @ingedebleecker]

Hi everyone, my name is Inge De Bleecker, voice and UX practice lead. #cxmchat

[ingedebleecker @ingedebleecker]

@siobhan__fagan @lisamloftis A6 What we're seeing here is not facts but projection; the number of people who say they plan to do something may not equal the number of people who end up doing it. It will be interesting to get some more concrete data going forward. Voice commerce is still emerging. #cxmchat

[ingedebleecker @ingedebleecker]

@cmswire A6 We need more research to answer that question. We’re seeing some of the research emerge and expect that this year we will get a better sense of direction. #cxmchat

[ingedebleecker @ingedebleecker]

@cmswire A4 Design for conversation first and foremost. Allow the user to be more natural in their interactions. #cxmchat

[ingedebleecker @ingedebleecker]

@cmswire Design for conversation first and foremost. Allow the user to be more natural in their interactions. #cxmchat

[ingedebleecker @ingedebleecker]

@siobhan__fagan @lisamloftis Conversation is natural to us as humans; can't fault people for speaking in full sentences. The technology has come much further now and is better able to handle conversation. That's what I'm excited about. #cxmchat

[ingedebleecker @ingedebleecker]

@siobhan__fagan @cmswire A2 Keyboard minimized perhaps. Voice adds another input channel for us to use in those cases where keyboard may not be as suitable. #cxmchat @siobhan__fagan

[ingedebleecker @ingedebleecker]

@siobhan__fagan Quite a bit IMO and the devil is in the details. Voice interfaces rely heavily on prompting, being economical with words and clear. Definitely an iterative process. #cxmchat

[ingedebleecker @ingedebleecker]

@cmswire A1 familiarizing themselves with voice technology and getting started with a first iterations of a skill/action is a great way to get ahead of the curve

[ingedebleecker @ingedebleecker]

Thanks for the great conversation! Lots to think through... #dxchat

[ingedebleecker @ingedebleecker]

A7 gather meaningful metrics including 'why', analyze and evangelize the importance of sharing across the organization and taking action #dxchat

[ingedebleecker @ingedebleecker]

A4 This goes back to understanding what is important to the business. Retire what is not. #dxchat

[ingedebleecker @ingedebleecker]

A3 Not thinking through the goal of the metrics; how will the data be used? #dxchat

[ingedebleecker @ingedebleecker]

A2 there are 2 ways to approach selecting metrics: 1 is to keep the KPIs and goals your particular company has in mind while the other is to select metrics that are more generally used. . #DXChat

[ingedebleecker @ingedebleecker]

Totally agree with @johnzimmerer never too early or too late. The sooner the more the data that is gathered can be tracked and compared. #DXChat

[ingedebleecker @ingedebleecker]

@cmswire @siobhan__fagan Hi, I am Inge De Bleecker, practice lead for CX/UX at Applause. Excited to participate in the tweetjam!

[CMSWire.com @cmswire]

Join us tomorrow (9/26) as we discuss all things Customer Experience measurement. The Tweet Jam kicks off at 10am PT / 1pm ET / 1700 UTC Find out more here: https://t.co/CrZBRyzrXx #DXChat #customerexperience

[Rebecca Okoroji @rebeccaokoroji]

Does the world really need yet another book about #Usability Testing/#UX? We believe it does; more specifically about Remote Usability Testing. Hopefully, by the end of this book, @IngeDeBleecker and I will have convinced you too. https://t.co/PowplW2e4T