Co-founder of Swedish experience management firm Danji. Mother of twins. Loves all things cherry flavoured. Partial to girl rock bands from the 90s. Wears back.
Reading an article on NPS: https://t.co/4M2AzYynHE TLDR: Even though NPS is generally a poor system, the intention companies have of improving CX by using NPS makes it ok... Does that mean if I intend to loose weight by eating cake I can?