Ritesh Rajan

[Ritesh Rajan @iniswayout]

@GabbbarSingh Hahah.. good one

[Ritesh Rajan @iniswayout]

@MoCA_GoI

[Ritesh Rajan @iniswayout]

Hi @IndiGo6E @qatarairways @MoCA_GoI. @CSMIA_Official @AAI_Official @DGCAIndia @RamMNK Two back-to-back baggage handling mishaps. On 8th August, I arrived in Mumbai from Luxembourg via Doha on IndiGo 6E 1342. My checked in baggage did not arrive. ( Route : LG5437 - QR160 - QR 4784/6E 1342)

I travelled with my 7 year old son, the missing bag contained his clothes, medicines and essentials. We managed without our belongings for three full days. I was told it would be delivered earlier, but it was only available on the evening of 10th August.

On 14th August, my wife arrived in Mumbai on the same route on 6E 1342. Her checked baggage did not arrive either. After my experience, she kept essentials in her cabin baggage, worried the same could happen, which it did. What is going wrong with baggage handling on this route?

Is this a process, ground handling, manpower, coordination or capacity failure? Or is there no effective accountability when baggage fails to make it onto the aircraft?

Passengers should not have to anticipate lost luggage and prepare a “survival kit” in their cabin bag.

What is IndiGo’s actual compensation/reimbursement policy for passengers whose checked baggage is delayed for days?

I have the PIR/documentation for both incidents and can provide details privately.

IndiGo describes its proposition as a “courteous and hassle-free travel experience.” Ours has been the opposite.

Mr. Willie Walsh, as you take the helm of IndiGo amid rapid international expansion, customer experience and operational reliability need to grow with it.

@IndiGo6E, don’t just locate the bags. Locate the problem. These two experiences are unacceptable and unprofessional. I have sent you an official email also at [email protected] with all details.

[Ritesh Rajan @iniswayout]

This is the most unorganized, lack of process oriented aviation experience i have had in my life.. yesterday i was told by the customer care the baggage will arrive from Doha as it is located there, now its a different story all together.. this is absolutely unacceptable.. @IndiGo6E @qatarairways @AAI_Official @DGCAIndia @RamMNK @LiveFromALounge @ari_maj @shukla_tarun

[Ritesh Rajan @iniswayout]

@qatarairways received a call from Indigo Airlines today @IndiGo6E that the luggage was not loaded in copenhagen itself.. that means its an error from your end. Pls ensure my luggage reaches as committed ..very disappointing experience..@MoCA_GoI @DGCAIndia

[Ritesh Rajan @iniswayout]

Hi @IndiGo6E @qatarairways @MoCA_GoI. @CSMIA_Official @AAI_Official @DGCAIndia @RamMNK Two back-to-back baggage handling mishaps. On 8th August, I arrived in Mumbai from Luxembourg via Doha on IndiGo 6E 1342. My checked in baggage did not arrive. ( Route : LG5437 - QR160 - QR 4784/6E 1342)

I travelled with my 7 year old son, the missing bag contained his clothes, medicines and essentials. We managed without our belongings for three full days. I was told it would be delivered earlier, but it was only available on the evening of 10th August.

On 14th August, my wife arrived in Mumbai on the same route on 6E 1342. Her checked baggage did not arrive either. After my experience, she kept essentials in her cabin baggage, worried the same could happen, which it did. What is going wrong with baggage handling on this route?

Is this a process, ground handling, manpower, coordination or capacity failure? Or is there no effective accountability when baggage fails to make it onto the aircraft?

Passengers should not have to anticipate lost luggage and prepare a “survival kit” in their cabin bag.

What is IndiGo’s actual compensation/reimbursement policy for passengers whose checked baggage is delayed for days?

I have the PIR/documentation for both incidents and can provide details privately.

IndiGo describes its proposition as a “courteous and hassle-free travel experience.” Ours has been the opposite.

Mr. Willie Walsh, as you take the helm of IndiGo amid rapid international expansion, customer experience and operational reliability need to grow with it.

@IndiGo6E, don’t just locate the bags. Locate the problem. These two experiences are unacceptable and unprofessional. I have sent you an official email also at [email protected] with all details.

[Ritesh Rajan @iniswayout]

@IndiGo6E Have sent you a DM

[Ritesh Rajan @iniswayout]

@AnkurPatel59 @Fintech00 Bang on! Perfect!

[Ritesh Rajan @iniswayout]

@smitaprakash @brawling_virago Haha! Good one @smitaprakash

[Ritesh Rajan @iniswayout]

@lakshya_sen Well played champ!! You made us all proud!!

[Ritesh Rajan @iniswayout]

@GabbbarSingh Thank You for commenting on his win. We need more and more traction for this sport specially with Indian viewers across the globe. This is by far one of the toughest racket sport to play. Lacking media and other commercial attentions which it very well deserves..

[Ritesh Rajan @iniswayout]

@OmaGillClark @bwfmedia @INABadminton Great Information!

[Ritesh Rajan @iniswayout]

@GabbbarSingh @TaimoorMalik Hahahahhahaha

[Ritesh Rajan @iniswayout]

@GabbbarSingh Beautifully articulated!

[Ritesh Rajan @iniswayout]

@GabbbarSingh Absolutely! Can relate.. I started around 2 years ago when i was 38! Regretted later for starting such a beautiful/intense sport so late.. have been consistently playing since then and now can survive a 2 hours game.. ofcourse with some pauses and breaks! Much needed..

[Ritesh Rajan @iniswayout]

@GabbbarSingh Beautifully articulated ! Number of hours doesn’t/shouldn’t matter if the outcome that you are working for, means a lot to you!

[Ritesh Rajan @iniswayout]

@smitaprakash 🙏🙏🙏

[Ritesh Rajan @iniswayout]

@GabbbarSingh 40, Daily

[Ritesh Rajan @iniswayout]

@prakashraaj Avoid buying cheap stuff.. score good quality ones.. will help you..

[Ritesh Rajan @iniswayout]

@lakshya_sen So proud of you! You put up a great show in your first olympics appearance.. Thanks for a wonderful game!