Charles Richards

Turn missed opportunities into recurring revenue

[Gwen (Chen) Shapira @gwenshap]

Are there any cases where adding AI to customer support system resulted in higher customer satisfaction?

I keep running into disaster stories (like the Oracle SNAFU as reported by The Register). But there must be cases where this was successful, right?

[Charles Richards @innov82win]

Is it just me or is anyone else frustrated with @Deliveroo . Order not arrived. Transaction closed showing completed. No record of what pin was used.
@Deliveroo what is the point of having a pin if it’s not checked or available if there is a problem. Get control of your business

[Charles Richards @innov82win]

@HammondsLtd please contact me regarding my 2 purchases. One needs some minor fixing. I’ve tried contacting your service team 5 times without getting any response.

[Inevitable West @Inevitablewest]

🚨BREAKING: Petition calling for a General Election SMASHES through 400,000 signatures and is running at an unbelievable rate of 2000/minute.

The British are standing up en masse.

[Charles Richards @innov82win]

@HammondsLtd I'm a customer that has purchased 2 fitted wardrobes & struggling to get customer service to return my calls. Please respond

[Charles Richards @innov82win]

Despite this being an old publication, the challenges still remain.. changing peoples habits is hard. https://t.co/62cQeJYCIO

[Charles Richards @innov82win]

https://t.co/n6x2ISC2Kx https://t.co/bX84x5Des1

[Charles Richards @innov82win]

https://t.co/kn5bJ83HCF https://t.co/fMJpYQwrjs

[Charles Richards @innov82win]

Changing the way the world works does take time, here at #mondaydotcom we listen to customers & give them exactly what they want. Low code solution building is rewarding & fun. https://t.co/HPhG7AAqGz

[Charles Richards @innov82win]

Although #mondaydotcom is not mentioned here we sit squarely in this space.. Helping customers fit technology to their business rather than the other way round. We give you everything you need all in one neat platform https://t.co/ze0KYeKAPA

[Charles Richards @innov82win]

A new semi conducting material set to change our world. https://t.co/3zUEYkcvIJ

[Charles Richards @innov82win]

Do digital IDs work? The nation with one card for everything. https://t.co/afJxdvMEX4

[Charles Richards @innov82win]

Because customers get significant value by using our platform across their organisation we’re blessed with great results https://t.co/njadjSIrgN

[Charles Richards @innov82win]

Sometimes life’s most important lessons are right in front of us.. worth reading. https://t.co/h5Rq3pEySn

[Charles Richards @innov82win]

Want to retain your talent? Encourage a culture of recognition 👍🏼 https://t.co/V9jNhrnEIc

[Charles Richards @innov82win]

Driving digital change through the lens of the CFO https://t.co/0Cw6Q7XHCy

[Charles Richards @innov82win]

Real-time workload tools are available to stop burnout BEFORE it happens. https://t.co/tkkmUarVzV

[Charles Richards @innov82win]

https://t.co/TkSpiZTH6n https://t.co/zpu9dA5j2w

[Charles Richards @innov82win]

A brilliant 4minute read. https://t.co/kdyexq5d7J

[Charles Richards @innov82win]

Check out my latest article: Do you have all you need for a scalable Digital Transformation? https://t.co/4Bip3UaDhW via @LinkedIn