Inside China Auto

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[Inside China Auto @InsideChinaAuto]

🚨New video🚨
The Geely EX5 is the brand's first model in the UK and is up against the likes of the AION V, Deepal S07, Jaecoo J5, and BYD Atto 3. In that company, it needs to offer something different, so does it have something else and does it suit UK roads?

Link below👇

[Inside China Auto @InsideChinaAuto]

@graeme_cobb @notaguru3 Same. In fact it was one of my favourites from the day for the driving. Well weighted steering, good feedback, strong grip levels, solid ride. Really, really liked it.

[Inside China Auto @InsideChinaAuto]

@czarekjachowski Follow Inside China Auto and you can once again confidently say "I know about cars".

https://t.co/22KZRjFuQF

[Inside China Auto @InsideChinaAuto]

@Sarahhuniverse Went viral about three years ago.

[Inside China Auto @InsideChinaAuto]

👀

[Steve Fowler @SteveFowler]

Chinese car brands aren’t just shaking up the UK car market on price, tech and product. They’re now leading on customer experience, too.

The latest @carblah_ Customer Experience Index analyses real customer sentiment from almost a quarter of a million reviews across sales, service and ownership touchpoints – and the results show a pretty dramatic shift.

Omoda tops the entire UK market, followed by Chery and Jaecoo, with Leapmotor UK and GWM UK also in the top five. Changan, Geely and BYD are in the top ten, too.

Only one premium brand, Lexus, makes it into the overall top ten.

For years, premium car brands have traded on reputation, heritage and a belief that higher prices automatically come with a better experience. But the data suggests customers are thinking differently. They’re rewarding brands and retailers that make the process clear, fair and easy. They’re valuing simplicity, consistency and trust. And some of the newest names in the market are delivering that better than many long-established players.

The Index also shows how customer expectations are moving fast. Mainstream brands are generally stable and consistent, while luxury and performance brands still deliver the high-touch experience buyers expect. But the biggest story is the rise of the challengers – and the pressure that puts on established OEMs and their retail networks.

Customer experience is delivered by retailers, not just car makers. And some manufacturers may be surprised, and disappointed, by how their networks are representing them. At Carblah, we built the Customer Experience Index to look beyond star ratings and understand what customers are actually experiencing. Using AI-powered analysis of real-world reviews, we can see the sentiment, behaviour and operational signals sitting behind the scores.

And this latest Index tells a clear story: customers reward brands that treat them well. Reputation alone is no longer enough. So congrats to those brands that are satisfying their customers – if you want to know how to stay on top, get in touch. And for those brands that really should be doing better, we can provide insight and advice on how improving customer service will improve the profitability of your business. Drop me a line.

[Inside China Auto @InsideChinaAuto]

@___lilyvalley Kunming, Dali, Lijiang

[Inside China Auto @InsideChinaAuto]

@angeloinchina @grok The car in the video is a Lamborghini.

[Inside China Auto @InsideChinaAuto]

@Oliviaiie AI-generated

[Inside China Auto @InsideChinaAuto]

@kvl___ @KoruturkBey They'll need toughening up for some markets, but Toyota have already learned that. The Chinese brands will learn many lessons once they're abroad in bigger numbers.

[Inside China Auto @InsideChinaAuto]

@kvl___ @KoruturkBey From what my friend in Indonesia has told me, that's probably more to do with the roads than the cars.

[Inside China Auto @InsideChinaAuto]

@real_insight_1 That's a Lamborghini buddy, but nice try.

[Inside China Auto @InsideChinaAuto]

@commiepommie The car in the video would appear to be a Lamborghini.

[Inside China Auto @InsideChinaAuto]

@ChinaEV_Eng_Lif @flam_boyant7 It's just that you named me twice. Guessing you meant @ChinaDriven

[Inside China Auto @InsideChinaAuto]

@ChinaEV_Eng_Lif @flam_boyant7 Am I doing both reviews? 😆

[Inside China Auto @InsideChinaAuto]

@ChinaEV_Eng_Lif @electric_nick_ That's true, they do often do that.

[Inside China Auto @InsideChinaAuto]

@ChinaEV_Eng_Lif @electric_nick_ They sell a fair few of those though still. Can't abandon the awesome 03.

[Inside China Auto @InsideChinaAuto]

@VEGAS_ADA_Pool @cleanupbritain @_GeorgeFinch @bbcmtd Cars only get an MOT after 3 years. This isn't old enough yet.

[Inside China Auto @InsideChinaAuto]

@raztubyl Yup, you're absolutely right, I had to double check that. I thought all BYDs were PHEVs but indeed the Yangwang U8 isn't, so I stand corrected. I think they might be the only brand that has both EREVs and PHEVs as most tend to do one or the other.

[Inside China Auto @InsideChinaAuto]

@electric_nick_ They were moved under the same umbrella last year when Zeekr went on the stock market, then both got brought under Geely again. There's not enough distinction between the two yet, but Zeekr will move upmarket and Lynk will have its own place in the mid-tier category.