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@LawTRICIA Hi Tricia, Sorry to hear you've had difficulty getting through to us, if you want to DM us your contact details, policy number and some brief info on what you need we will get the right team to give you a call back. Thanks
We won the @Feefo_Official Gold Trusted Service award 2019! Thanks to our customers for their reviews! https://t.co/UzhGY5ksAs To insure your travel plans this year - visit https://t.co/RXDpY4Xy9D #FeefoTrusted
24/01/2019 We are experiencing issues with our phone lines and are working to fix this ASAP. If you are trying to contact us - you can email [email protected] and we will respond or call you back as soon as we can. Please note our 24hr emergency assistance number is unaffected.
@MQGBZ @trumpy675 @Debenhams @mygadgetbuddy I think you may have us mixed up with another company - ROCK Insurance group has no affiliation with Arron Banks
@Olgae27 I’m sorry to hear you are unhappy.
If you would like us to look into this matter, please email your full name, policy details and an explanation of the claims event to [email protected] and I will be happy to get our compliance team to investigate.
Kind regards
@minime1983 Hi Rachel, Sorry you've not heard back yet. You will need to contact the claims handlers directly for a claims form. If you DM us your policy number we can give you the relevant details of the claims handlers. Thanks
@Jilliansstewar2 Hi Jillian, I'm sorry you feel this way. If you would like to DM us your policy number our complaints team will contact the lead policy holder to discuss in more detail. Kind regards
@LoopyLils We are really sorry about this. If you would like to DM us your number and what your query is related to and we will arrange a call back for you. Kind regards
@jo_erv2812 Thank you so much for taking the time to give us your feedback and we are glad Patrick was able to exceed your expectations when he assisted you today! If you need anything else from us then please do let us know. Kind regards
@jordan210 Hi Jordan, that's a shame! The discount codes only work on our direct product (not on prices offered on price comparison websites), the FB25 promo is still live - or try LOVE25 which is 25% off that starts this week. If you need anything else then please let us know. Kind regards