@youfibre Needs to spend more on staffing their customer service department. It's frustrating that any time there's an issue, thankfully not often, you are left in the dark by unresponsive, or just absent, CS.
@JeremyChelot@youfibre It's just a matter of a missed payment which I've now corrected. I got sent an email about it being restored but I can't get the internet back online. I've tried resetting both the black box (ONT?) and the router itself to no avail.