Said Ketchman

Engineering @Instagram, former Director of Engineering @nytimes.

[Said Ketchman @introvertedeng]

My new post on Getting Over Your Fear of Giving Tough Feedback. Full of tips to help you get better at it! https://t.co/bGcbKPu0v2

[Said Ketchman @introvertedeng]

@MojangStatus Your company communication is very poor and should be revisited after this massive outage. The lack of ingame messaging (you finally added it to the PC launcher but that isn’t sufficient) is a failure. You should be updating twitter more often, another failure. Please revamp this

[Said Ketchman @introvertedeng]

@NJTRANSIT What do we do if we don’t see the credit automatically applied to our njtransit app? I had 9 tickets eligible for the digital credit and don’t see any credit on my account.

[LeadDev @TheLeadDev]

Join our panel discussion about the changes that are needed in the way your engineering team works with legacy code.
Secure your place for May 11. https://t.co/h787gfM3AN

[Said Ketchman @introvertedeng]

@franciscosouza Lol

[Said Ketchman @introvertedeng]

@wonderboymusic We should battle, Rails monolith vs Java monolith. Which will survive? Lol

[Said Ketchman @introvertedeng]

@wonderboymusic Congrats :)

[LeadDev @TheLeadDev]

Learn from leaders @smrutirp, @victorvvu, @saralouhicks, @introvertedeng, and TJ McNichols to help your engineering teams to tackle inefficient processes that cause major bottlenecks.

https://t.co/A8yuX0wMEN

[Plato @platohq]

A thread on how engineering leaders can grow their engineers during a pandemic (by Director of Engineering at The NY Times, Said Ketchman, @introvertedeng)

We'll cover:
I. Why do people want to grow?
II. What motivates them?
III. How has the pandemic affected employees?

1/8

[Plato @platohq]

Basics for motivation and growth by Said Ketchman @introvertedeng:

👉 Growth for career progression
👉 Growth for influence and authority
👉 Growth for self-confidence and expertise

What are your reasons for motivation and growth, especially during a pandemic? 👥

#PlatoElevate

[Said Ketchman @introvertedeng]

@dshiao Thanks Dennis!

[Said Ketchman @introvertedeng]

@flavioribeiro Thank you! It was nice to see a friendly face, and I liked your question :) we need this pandemic over to grab lunch again

[Plato @platohq]

Said Ketchman @introvertedeng, Director of Engineering @nytimes gave us a couple of great questions to reflect on.

Where do you see yourself in 2-5 years?

#PlatoElevate

[Said Ketchman @introvertedeng]

Thank you @platohq that was fun!

[Plato @platohq]

We're taking some of your final questions with Said Ketchman @introvertedeng

Janice Little, SVP of Engineering at @SheerID is with us now as well!

#PlatoElevate

[Said Ketchman @introvertedeng]

@ManuelaBarcenas @fellowapp @tsunamino @sara_pion @_laurencurrie_ @NoraJKS @scott_dust @MelissaHui @blueprintbrian @sbrownehr @brettreedd @kristihedges @BruceTulgan @miladechant @smith_suzi @JordanScheltgen @emmahunt10 Thanks for hosting, lots of great tips from everyone!

[Said Ketchman @introvertedeng]

@BrainBlenderTec @sara_pion @fellowapp Yeah some people don’t like it. It’s less about permission and more about having the person open the door mentally to the feedback. They’re more prepared and responsive rather than defensive as is our nature.

[Said Ketchman @introvertedeng]

A7. Everyone says they want honest feedback but its still not easy to give/receive it. Like A2, build trust first, then ur direct will know the feedback is out of care for their growth, not to tear them down. One tip, ask, “I have some feedback, can I give you it?” #ManagerChats

[Fellow - AI Meeting Assistant @FellowAInotes]

Q7. One of the benefits of 1-on-1s is being able to have open, candid, and honest conversations. 👍

What is your best advice for having direct and honest conversations in these meetings? How would you recommend giving and receiving feedback?

#ManagerChats

[Said Ketchman @introvertedeng]

@ManuelaBarcenas @fellowapp Hope it helps :)

[Said Ketchman @introvertedeng]

@tsunamino Glad you ALL CAPs that because that's exactly it!

[Said Ketchman @introvertedeng]

@SutoriusTara @fellowapp Yeah for sure. It’s their time, if you cancel now you’re in debt to them.

[Said Ketchman @introvertedeng]

A5. A huge mistake with 1:1s is not showing up or constantly cancelling. People value them more if they can expect they'll happen regularly. Also, its obvious when we’re on video chat & trying to multitask. Don't do that, just give undivided attention to the person. #ManagerChats

[Fellow - AI Meeting Assistant @FellowAInotes]

Q5. We’ve heard about one-on-one meeting blunders (making the meeting a status check-in, for example) but we want to know:

What are some of the biggest mistakes that are made during a 1-on-1 meeting?

#ManagerChats

[Said Ketchman @introvertedeng]

Yeah I got that advice long ago in feedback training and has worked really well.

[Said Ketchman @introvertedeng]

@sara_pion @fellowapp Assuming is a big don't do. Nice callout on that.