Intryc

The most complete Quality Assurance and Training Platform for Human and AI CX Teams

[Fin @fin_ai]

In less than 48 hours, Pioneer 2026 lands in San Francisco.

A big thank you to our sponsors at AWS, Slack, Snowflake, Stripe, Plaid, Fullstory, Assembled, SendSafely, The SaaSy People, Escalate Ops, Faye, Intryc, HireHoratioCX, and Otonomee who make Pioneer possible.

Join us on Wednesday, October 7, live in San Francisco or virtually from anywhere, for Pioneer the summit for CX leaders operating at the frontier.

Register to attend at: https://t.co/A9ARh8kZDZ

[Alex Marantelos @alexmarantelos]

We just launched our new @intryc website and three major product releases!

[Intryc @intryc]

@alexmarantelos @SixtCar We'd love to take on the challenge of raising the bar even higher! 😎

[Alex Marantelos @alexmarantelos]

Episode 2 of The Customer Experience Show is now live on YouTube and Spotify!

In this episode, “Building a CX org in the age of AI,” I sat down with Sam Tariq, Director of Support and Operations at MaintainX, to talk about what it actually takes to rebuild a support org around AI.

Take a listen through the links below and tell us what you think. Let’s start the discussion for the CX leaders around the world.

Youtube: https://t.co/ipPXS9ZVv3

Spotify: https://t.co/sjkVCEfYcg

[Alex Marantelos @alexmarantelos]

There's a quiet tax currently living inside most QA programs: the time tier-2 spends catching up on cold tickets.

[Alex Marantelos @alexmarantelos]

We are starting a new podcast at @intryc.. The Customer Experience Show!

Every week I speak with exceptional leaders running CX at some of the most interesting companies in the world. The knowledge and insights I get in each call are invaluable so why not bring all of it to the rest of the world? Especially at this point in time that Customer Support is at the bleeding edge of AI adoption.

We talk about the real decisions, trade-offs, and lessons that only come from doing this at scale.

First episode coming out tomorrow and we have more coming up in the following few weeks. If you run CX, support, or QA, this one's for you.

Subscribe below 👇

[Alex Marantelos @alexmarantelos]

You should not have to open 4 different tabs just to answer the simple question "Is Agent X improving?" Let’s talk ↓

[Alex Marantelos @alexmarantelos]

Talked to a fintech CX lead and a luxury hospitality CX lead in the same afternoon last week.

Same expectations from their QA programme but different paths to it. Let’s talk about it ↓

[Alex Marantelos @alexmarantelos]

Running a support team means asking the same questions every week.

Who's slipping? What's breaking? Who needs coaching, and on what?
Most QA tools make you build a pivot table to find out.
Intryc's QA assistant just answers. And here’s how it works ↓

[Alex Marantelos @alexmarantelos]

A QA score only matters if it changes the next interaction.

Most AI QA tools never get that far and here's exactly where it's lacking ↓

[Alex Marantelos @alexmarantelos]

@deel doubled QA evaluation output with zero new headcount across 150+ countries. Here’s how they did it ↓

[Alex Marantelos @alexmarantelos]

Most QA programs are stitched together from whatever was available when they started: a manual review rotation, some basic automation, a training doc nobody's updated. CX leads, what's the weakest link in yours right now?

[Alex Marantelos @alexmarantelos]

Deploying enterprise QA used to take 6 months—but a few things have shifted since then. Let's talk about it ↓

[Alex Marantelos @alexmarantelos]

Call recordings. Chat. Tickets. Email.
Every new channel you add is stretching your QA team thinner. Let's talk about it ↓

[Intryc @intryc]

https://t.co/eDgos1eQfz

[Intryc @intryc]

Two cases per agent per week.
Around 3,000 tickets in the same seven days.
That's only 0.1% of what actually happened.

[Intryc @intryc]

97% of tickets stay invisible every week.

Get your team past the ceiling today.

Full success story ↓