Ian Roach

[Ian Roach @ion525]

@TLRailUK 412150. Declassified first class at rear (car 12)

[Ian Roach @ion525]

@TLRailUK 08:46Hrs from Bedford 🥶🥶🥶 please ask the train operator to adjust the climate control

[Ian Roach @ion525]

@EastMidRailway the train manager on the delayed 07:18 service from St Pancras....what a guy. If only everyone was as pleasant. Didn't get his name but he is a credit to your company

#doublethumbsup

[Ian Roach @ion525]

@TLRailUK what a warm friendly driver on the 08:18Hrs service from Bedford this morning. His announcement before departure was nice to hear on a wet, blustery autumn morning
#mainguy

[Ian Roach @ion525]

@TLRailUK Perhaps a general email (reminder) to staff would suffice

[Ian Roach @ion525]

@TLRailUK Dear TLR, its bad enough watching commuters putting feet on seats, making them dirty and spreading germs. When staff in full uniform are doing the same it doesn’t help & is a poor rep of your company. I’ve also noticed staff in full uniform on loud speaker phone calls

[Ian Roach @ion525]

@TLRailUK Thank you👍🏾

[Ian Roach @ion525]

@TLRailUK
Hi. Do the drivers control whether the AC outlets are switched on or off?

[Ian Roach @ion525]

@TLRailUK There are no announcements either

[Ian Roach @ion525]

@TLRailUK if you can, please let the train operator of the 04:43 departure from Bedford know the information screens are displaying incorrect information and need resetting

[Ian Roach @ion525]

@TLRailUK We're currently at LUT (departing)

[Ian Roach @ion525]

@TLRailUK The overhead information boards/screens are saying this station is Bedford

[Ian Roach @ion525]

@TLRailUK received the best customer service from Umera at St Pancras station last week. I got trapped in the gate as my carrier bag broke the beam before I walked through. She immediately asked if I was ok & was ready to help if needed assistance. #propercustomerservice

[Ian Roach @ion525]

Silver bracelet with horse shoe pendant handed in to staff at West Hampstead @TLRailUK

[Ian Roach @ion525]

@tylerperry Been waiting for the new season of or better or worse but can't watch it in the UK :-(