@katefitz56 Hi Kate, I'm very sorry to hear this. If you do need further assistance, please DM us your shipment number and full delivery address. Thanks, Emma.
We are currently seeing extremely high parcel volumes throughout our network. We will continue collecting and delivering parcels, however, there may be disruptions to some services under the current conditions. We ask for your patience when contacting our support teams.
@rebecca_lou93 Hi Rebecca, please can you send us a DM with the shipment number and email address registered to your account so that we can look into this for you? Thanks, Laura