@AskAmex There was no capacity issue. It was a front desk or “policy” issue. Very upsetting as ALL of my previous experiences at the lounges have been a dream
@AskAmex trying to understand the new “policy” at the centurion lounge in Seattle Was asked to wait 30 min because they were at capacity and when I was finally let in it was empty. Bar tenders were bored. Every member was being turned away.
@AmericanExpress I was turned away from the centurion lounge this morning at SeaTac because They were “at capacity” All members were being asked to wait 30 min When I was finally allowed inside it was empty Employee informed me that this was the new policy is this the new norm?