Isabella Justiniani

Airbnb Super Host

[Isabella Justiniani @Isabellabnbhost]

@AirbnbHelp @AirbnbHelp was not help at all. Responded with a generic copy/paste message. I guess the only way left is to take legal action.

[Isabella Justiniani @Isabellabnbhost]

@AirbnbHelp a member of @sixers was heavily intoxicated in my home, damaging property, putting my family in danger. Police was called. Reservation was cancelled. Guest peed by my window. Got video. Today Airbnb refunded guest. @bchesky hosts need to be compensated not punished.

[Isabella Justiniani @Isabellabnbhost]

@AirbnbHelp a member of @sixers was heavily intoxicated in my home, damaging property, putting my family in danger. Police was called. Reservation was cancelled. Guest peed by my window. Got video. Today Airbnb refunded guest. @bchesky hosts need to be compensated not punished.

[Isabella Justiniani @Isabellabnbhost]

@AirbnbHelp Airbnb normally shows the amount you will receive for inviting new hosts to list their properties. This is the first time that is showing as zero! I invest a lot of time helping new hosts. I need to know in advance how much I’m going to receive https://t.co/AQ4SF21N5M

[Airbnb Help @AirbnbHelp]

@Isabellabnbhost Hi Isabella, we've come across your tweet. Given the image you provided, it shows that it is still waiting for an eligible reservation which is why the referral amount is still $0. Please DM us if you have any other questions. https://t.co/WCQEFGIlXC

[Fox News @FoxNews]

Influencers praise Trump for declaring 'only two genders' will be recognized by US: 'Truth is winning!' https://t.co/5sOGK83dg3

[Isabella Justiniani @Isabellabnbhost]

@AirbnbHelp I’ve referred two hosts who already got qualified bookings and I didn’t received referral credit.
Is there a problem in the system?

[Andy Openshaw @andyopenshaw]

@airbnb what on earth is going on?

[Brooks Hall @RichCoastBrooks]

manage other properties and have also been known to put fake reviews. I don’t know how many time I need to report them for @Airbnb to do ANYTHING. They have our property listed at a lower price than the owners listing. PLEASE DO SOMETHING ABOUT THIS FRAUD!!

[Hector Censon @NulliuslnVerba]

@AirbnbHelp @marimbaplayer23 Hi can i get that email address aswell, or do i need to post my video as well to get attention? I have photos and videos and messege threads for proof that customer service keeps closing my ticket and "passing me onto the next representative"

[Andy Openshaw @andyopenshaw]

@airbnb our first call to you was around 17:35 hrs today. Now 18:57hrs.

[Michael Augustin @MemecoinFiend]

@PTtouli @bchesky @RonConway no they locked my account and said i need to pay 175 dollars to reactivate it due to an issue with an old booking/collection. FINE!!! ill happily pay it, ill pay double, idgaf, But they will NOT provide me with the means to pay it, no link, nothing LOL

[Michael Augustin @MemecoinFiend]

@bchesky I have been trying to get my account reactivated after it was locked. Theres a debt of $175, let me pay it! ive been calling for a WEEK.have literally resorted to tweeting at your executives. Your @AirbnbHelp account DMed me and did the same "someone will be in touch" yeah ok 🤣

[Michael Augustin @MemecoinFiend]

@PTtouli @bchesky @RonConway oh okay so its not just me? im going on 10 days being told id be called back. its fucking insane

[Michael Augustin @MemecoinFiend]

@Airbnb @AirbnbHelp @bchesky @TaraBunch1 still waiting to hear anything back after 10 calls and being told someone would call.

[Michael Augustin @MemecoinFiend]

@bchesky @TaraBunch1 @Airbnb @AirbnbHelp @jgebbia day 14 of calling...my ticket is open and still urgent. this time the representative was so honest about their inability to help he said "maybe just open a new account because no one actually helps customers here anymore"

[Hector Censon @NulliuslnVerba]

@AirbnbHelp Hello, can someone help me. The helpcenter via website is not helping at all.

[Carmiña Santamaria @carmirose]

It's been almost 24 hours since we reached out to @AirbnbHelp and the host. No answer from neither of them. So what is the #AirCover for anyway? Once they take your money nobody responds 😤

[Michael Augustin @MemecoinFiend]

day 10...still calling...still putting in tickets labeled "urgent" still no call.....the biggest joke in customer service is @Airbnb and @Airbnbhelp @bchesky
@jgebbia

@TaraBunch1