@ATTHelp@ATT I’m not worried that your rep made mistake but I’m astonished that you can’t correct your mistake and it takes customer like me to come to social media and say all these because no body is helping. Is this the service you are providing?
@ATTHelp@ATT My phone was in excellent condition and I have satisfied every condition to get the $800 promo. It’s the mistake of one of your rep that didn’t apply promo to my trade-in and now I’m being punished your mistake. How it’s fair????
@ATTHelp@ATT same story continues. I was referred to another department. I know that this not a solution. One of your social media rep says the phone I traded-in which iPhone XS Max is not eligible for $800. Are you kidding me?? What’s the reason?? I satisfy every condition for promo
@ATT I bought iPhone Pro 12 on 31st Oct '20 and during that time it has a promo of $800 if I trade-in my iPhone XS Max. I did trade-in and getting trade-in credit as $350. Its insane and calling customer care since 2 weeks to fix it. Not resolved yet!
@ATT The worst customer service I have experienced ever. I have been calling to fix my trade-in credit for 2 weeks now and customer service has no idea how to resolve the issue and keeps me transferring to different department.