I’m shocked and angry by what I’m experiencing with Capitec.
A family member recently passed away. Four years ago, I took out a funeral policy to help cover basic fuel costs and family contributions when the time came.
Today, I’ve been told that my aunt was “over-insured” and that only the first three people who insured her will receive payouts. My claim will not be paid.
What I don’t understand is this: if the policy wasn’t valid because she was already over-insured, why was my application accepted and my premiums collected for the past four years? Why wasn’t the policy declined from the start?
I’m still sitting at the bank trying to get answers.
Has anyone else experienced something similar? What are my options from here?
Let's explain the process. The 🇿🇦 Embassy in Tokyo does not issue validation letters or offer licence renewals. You must apply directly to the RTMC in #SouthAfrica via email: [email protected]. For Japanese authorities to legally recognize your the RTMC letter, the document must be "Apostilled" by @DIRCO_ZA in Pretoria. This information is on the dirco website. The embassy official was not "xenophobic" but rather explaining that they simply couldn't assist.
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