Prem Singh

[Prem Singh @isinghprem]

@volkswagenindia Or you are just to shut me up. Is this the way VW has started to operate. If so, yes let me know and I will probably shut up as I already have lost faith in your brand.

[Prem Singh @isinghprem]

@VWGroup @volkswagenindia @VW @UKVolkswagen @vwgroup_fr @UKVolkswagen are the standards of service and service management so bad through out or it is just India ?
I was told that someone will get in touch to get more information on the matter. But it seems everyone

[Prem Singh @isinghprem]

@volkswagenindia They are simply saying that we have raised the issue after 8 months of vehicle delivery. My question to VW is- if I am raising the issue after 8 months, how come you have recorded calls about the same issue from December 2022 and January 2023. Could someone make me understand.

[Prem Singh @isinghprem]

@volkswagenindia I am sorry to say. No one from VW has contacted me about the issue, except I had an email from the workshop manager. Are your standards really gone down so low that you are in apt to perform a simple investigation.
Your dealership is just lying through their teeth.

[Prem Singh @isinghprem]

M

[Prem Singh @isinghprem]

disappointed in the way VW has dealt with the issue. Initially I thought it was a particular workshop, but realised now it’s not. It’s the whole service aspect is going down the drain. No one gives a damn in VW about customers. I just hope more people take notice of this.

[Prem Singh @isinghprem]

@volkswagenindia Is there anyone in VW, who actually want to investigate and resolve the issue or @VWGroup @volkswagenindia are your standards of service are deteriorating so bad that even after coping managers in the email no body has time to look at it?
A poonam Karnik was CC in the email.

[Prem Singh @isinghprem]

@VWGroup @PlanetVWIndia @VW @VW_Cares just thought I will share my recent experience with VW customer service India.
Had sent car for service in their Ranchi workshop in November 2022. They just wasted our time despite the fact that lack of VW workshop in our town had made us

[Prem Singh @isinghprem]

@volkswagenindia No body has gotten in touch with me in this to gather any information or to do what I asked you guys to do. I just received a lousy email from CRM at yiur Ranchi workshop. Same reply which is a lie and they have been serving for sometime now.

[Prem Singh @isinghprem]

@volkswagenindia Thanks. Appreciate it.

[Prem Singh @isinghprem]

@volkswagenindia Thanks for getting back to me promptly.

I have used the link to raised my concern. I will wait to see what actions you are going to take to resolve the issue.

[Prem Singh @isinghprem]

All in vain. I had so much faith in VW, but now they are like thieves and don’t want to face the truth rather just don’t call. No wonder their is a decline in the following of VW.
Really really disappointing experience. Not good management and not good for such a huge brand.

[Prem Singh @isinghprem]

Listen to the recorded call to confirm. Even escalated it with their management. Can’t believe what standards they management and customer service is gone down to. I never received a call from anyone. I am just asking them to listen to the call and honour their commitment.