@TMobileHelp Thank you, Jamie. I sent you a detailed DM regarding my FCC complaint. Please review it urgently and escalate it to the executive team. This is seriously affecting my business, and I’d appreciate a prompt resolution.
@TMobileHelp@TMobileBusiness A manager promised my business a special account promotion: 6 FREE iPhone 18 Pros with $0 down due to our AT&T situation. They said it would be added to my account and emailed for checkout. Nothing arrived. FCC complaint filed. Executive help needed.
@ATTHelp I was told from the office of the president from a lady called Diane Tilly Mitchell give me a call back and apply my credits by this morning and if they didn’t happen
@ATTHelp I filed with the FCC Ticket No. 8214806 and they got a call back from the president’s office and I missed a call back. I need them to call again. If not, I’m gonna continue with legal actions.
@ATTHelp I was told by an AT&T executive manager that my order would arrive within 1–2 business days, but now it’s showing delivery in a month. On top of that, the wrong models and colors were placed instead of what I requested. Hoping @ATT@ATTHelp can help fix this quickly.
@ATTBusiness you’ve lost all credibility. Unless this is fixed immediately, I’ll be filing formal complaints and taking legal action. The public deserves to know how you treat new customers.
@ATTHelp@ATT@ATTBusiness this is customer fraud. I opened a new business account Oct 5, moved 6 lines (5 T-Mobile, 1 Verizon) after being told I’d still qualify for the iPhone 13+ → iPhone 17 Pro $0 promo. Once I switched, the promo “vanished.” Hours on hold, no callback—disgraceful.
This is a blatant bait-and-switch. I’ve spoken to countless reps — all useless. Nobody takes responsibility. Nobody calls back. This is corporate fraud, plain and simple.
That’s not a mistake. That’s fraud. Your reps flat-out lied to close a sale. You lured a new business customer under false promises, then left me with nothing but hours on hold and fake “manager call-back” promises.
I was told clearly: “Switch your service first, then you can upgrade — your promos will stay.” I trusted you. I moved my entire business over. And the second I switched, you claimed the promotion no longer exists.
@ATT this is an absolute disgrace. I opened a new business account on Oct 5, transferred 6 lines (5 from T-Mobile, 1 from Verizon) after your reps promised me I’d still qualify for your promo — any iPhone 13+ for an iPhone 17 Pro at $0.
@ATTBusinessCare Unless this is resolved immediately — and I mean immediately — I’ll be pursuing legal action and filing complaints with consumer protection agencies.
@ATTBusinessCare I’ve spent hours with your so-called “support.” Every time I’m promised a manager will call back — never happens. The way @ATTBusiness treats new customers is shocking.
@ATTBusinessCare This is disgraceful, deceptive, and dishonest. Your reps misled me into switching my entire business to AT&T. That’s not “miscommunication” — it’s customer fraud.