@motorolaindia I submitted the device and shared the job sheet on March 10, 2026. The case ID is 260316-006105. However, your team is not responding. I followed up with an email today that includes your apsocial email.
@motorolaindia Hi Kalpana,
I sent you multiple emails nothing happened.
Case ID-260304-005503
[Incident: 260316-006105]
Incident: 260304-005503]
[Incident: 260217-000799]
A customer should not suffer because the service team fails to properly diagnose the issue.
This is a defective device, and instead of resolving it, I’m being asked to accept it as “normal”
If this is not resolved soon, I will escalate this to the Consumer Forum.
@motorolaindia
Now after keeping my phone for more than a week, Motorola says “device is working fine” just because they couldn’t identify the issue. The problem is intermittent and clearly happens during photo/video recording, and I’ve already shared photo & video proof.
@Moto@motorolaindia
Really frustrated with Motorola support.
Bought a new phone on 16 Jan 2026, and within weeks started facing screen distortion and hanging issues. Service center even mentioned a possible motherboard issue. After repair, the same problem came back again.
@Motorola@motorolaindia
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