Abn N

Product designer, process nerd, and storyteller.

[Abn N @its_abn]

Minimalism: another boring product wealthy people can buy https://t.co/FxXqOJtYjA

[Abn N @its_abn]

PS @tangerinebank the cost of losing customers: 1% cut in poor customer service could generate an extra 192M in profits

[Abn N @its_abn]

Isn’t it your job to instill trust and security to a customer who’s losing trust in your capability as a ‘secure bank’?

[Abn N @its_abn]

Why does a snr fraud analyst @tangerinebank ask me ‘what do you want me to do’? Isn’t it your job to know?

[Abn N @its_abn]

“We take security seriously” really? why didn’t Lindsay offer to freeze my account, red flag it? @TangerineBank

[Abn N @its_abn]

Any other credit card company would inform me about shady transactions, but not @tangerinebank

[Abn N @its_abn]

Got a charge from Vietnam & Lindsay, snr fraud analyst told me she can’t do anything b/c its not fraud!

[Abn N @its_abn]

Bank with @tangerinebank if you want someone who doesn’t give a shit about your security when your credit is compromised.

[Abn N @its_abn]

I just published “What’s Love Got To Do With Research?” https://t.co/miVzn6RVgO

[Abn N @its_abn]

Making insight happen: Bulking up the User Research culture at Stylight https://t.co/b9VF5cBKrj

[Abn N @its_abn]

Tips on how to run effective customer research sessions https://t.co/otg9sAuPJv

[Abn N @its_abn]

Never Ask What They Want - 3 Better Questions to Ask in User Interviews https://t.co/OAzLhkMM2m

[Abn N @its_abn]

The organization’s design research maturity model https://t.co/WMrMwmB3bU

[Abn N @its_abn]

How to Create an Effective Customer Experience Survey https://t.co/Geibko3o0z

[Abn N @its_abn]

Designing With Dinner https://t.co/oQTt4va6n4

[Abn N @its_abn]

Lady Strategists Slack Group https://t.co/emmx444Z7Y

[Abn N @its_abn]

Die Dashboards, Die! Why Conversations Will Reinvent Software https://t.co/2ysoQpE3kw

[Abn N @its_abn]

Help us make Mobify the best it can be and participate in our usability testing sessions: https://t.co/UbaOydmiIz

[Abn N @its_abn]

“If you know what’s important to the people, instead of what’s important to you and your organization…” — @indiyoung https://t.co/do0mbEiZAB

[Abn N @its_abn]

TechTrends 2016 | frog https://t.co/2quTnPhOHb