Unbelievable, the response I got for my additional router complaint that was escalated. Dear Customer, We are happy to inform you that your JioFiber Service Request no. SR000036FZS3 has been addressed. We have identified and resolved the technical concern at our end. @JioCare
@reliancejio your jio fibre engineers are insisting to buy set top box illegally , this is what you guys do in open and not able to assign an additional set top box to me through my existing id ?
@reliancejio@JioCare@jio_fiber guys you are not able to provide an additional set top box to me in a more than a month , it shows you don’t care about the customer. Please don’t raise another service request which you have been doing since a month, get someone to call me.
@JioCare No one has any clue what to do even after 15 calls , they say it has to be done via app which is not happening even your engineers tried , your team rather insist on installing an illegal set top box
@JioCare Post that the service got on hold, no one contacted , then I got the paid amount adjusted against my bill which I didn’t even as to adjust , now I can’t put a new request because the old one is still open , shared screenshot with you
@JioCare On 19th April, post the payment I got a schedule for engineer visit and a call but since I was traveling I said I will get it done post 8th May, I called the engineer after 8th and he said he is in his village
@JioCare I have tried everything , I am calling your customer care everyday since a month, they say they can’t find it in the system. Let me explain step by step, i paid for an additional Set top box by paying some 1180 rs
@JioCare It’s not a service issue , I need a new set top box , your engineers don’t install it on a service request they need some other complaint number
@JioCare horrible service i had raised an additional Set top box request on 19th April, still not got installed and no one has answer it’s been more than a month your team is not able to resolve.
@Santacruz_PS this is daily scene next to your police station behind H&M. Drinking and smoking up in open daily or in auto rickshaws. This is just outside Mahesh apartment. @MumbaiPolice