its approved

[its approved @its_approved]

Unbelievable, the response I got for my additional router complaint that was escalated. Dear Customer, We are happy to inform you that your JioFiber Service Request no. SR000036FZS3 has been addressed. We have identified and resolved the technical concern at our end. @JioCare

[its approved @its_approved]

@JioCare no resolution even after state escalation.

[its approved @its_approved]

@JioCare No update yet

[its approved @its_approved]

@reliancejio @jio_fiber your team is not able to provide additional set top box to me , please get someone senior to intervene.

[its approved @its_approved]

@JioCare @JioCare they are not able to find this in their system

[its approved @its_approved]

@reliancejio your jio fibre engineers are insisting to buy set top box illegally , this is what you guys do in open and not able to assign an additional set top box to me through my existing id ?

[its approved @its_approved]

@JioCare @JioCare it’s not a service request please understand and arrange a call from someone senior who has some sense

[its approved @its_approved]

@reliancejio @JioCare @jio_fiber guys you are not able to provide an additional set top box to me in a more than a month , it shows you don’t care about the customer. Please don’t raise another service request which you have been doing since a month, get someone to call me.

[its approved @its_approved]

@JioCare I mentioned that’s it not a service request

[its approved @its_approved]

@JioCare They first say you have to redeem some voucher which I never received

[its approved @its_approved]

@JioCare It’s really pushing me not to get a new device or any service from you

[its approved @its_approved]

@JioCare This is the most horrible experience of Jio so far where no one has any clue

[its approved @its_approved]

@JioCare Even the steps I have been asked to follow never happens on the app

[its approved @its_approved]

@JioCare No one has any clue what to do even after 15 calls , they say it has to be done via app which is not happening even your engineers tried , your team rather insist on installing an illegal set top box

[its approved @its_approved]

@JioCare Post that the service got on hold, no one contacted , then I got the paid amount adjusted against my bill which I didn’t even as to adjust , now I can’t put a new request because the old one is still open , shared screenshot with you

[its approved @its_approved]

@JioCare On 19th April, post the payment I got a schedule for engineer visit and a call but since I was traveling I said I will get it done post 8th May, I called the engineer after 8th and he said he is in his village

[its approved @its_approved]

@JioCare I have tried everything , I am calling your customer care everyday since a month, they say they can’t find it in the system. Let me explain step by step, i paid for an additional Set top box by paying some 1180 rs

[its approved @its_approved]

@JioCare It’s not a service issue , I need a new set top box , your engineers don’t install it on a service request they need some other complaint number

[its approved @its_approved]

@JioCare horrible service i had raised an additional Set top box request on 19th April, still not got installed and no one has answer it’s been more than a month your team is not able to resolve.

[its approved @its_approved]

@Santacruz_PS this is daily scene next to your police station behind H&M. Drinking and smoking up in open daily or in auto rickshaws. This is just outside Mahesh apartment. @MumbaiPolice