Annie Yang

@SFUBeedie & @SfuCMNS Joint Major | #Tech #Marketing

[Annie Yang @itsannieyang]

@Nespresso Hi! I tried placing an order last night but the website wouldn't process it, now the promotion won't apply to my order. I tried calling and using live chat but they were unable to resolve it for me. Could you please DM me?

[Annie Yang @itsannieyang]

.@RebeccaMinkoff I placed an online order with you on Aug 18 and over a week later still no shipping confirmation. Have tried reaching out to customer care through email, contact form, and by phone with no response. Please help?

[WA Emergency Management @waEMD]

40 years ago today, people pushed the state to reopen areas around Mt. St. Helens citing tourism & the economy against advice of scientists. Five days later, the volcano erupted. #msh40

[Karla Monterroso @karlitaliliana]

I was hospitalized last week for a very accelerated heart rate, very low BP, and cycling oxygen levels. And my entire experience at Alameda hospital was of one of being punished for being “insubordinate”.

[Lane Luckie @LaneLuckie]

WOW: Ultra low-cost carrier @wow_air ceases operations in middle-of-night announcement. All flights now canceled.

Info for the #airline's passengers: https://t.co/yyQBxic44d

[Simon Fraser University @SFU]

Burnaby, Surrey & Vancouver campus are closed today February 12 due to weather conditions. Campus buildings remain open on all SFU campuses, but all classes, exams, university services and campus activities are cancelled for the entire day.

[Annie Yang @itsannieyang]

Hi everyone!! Shameless plug please like this video so I can win a Bocconi sweater and stay warm because I underpacked thank youu https://t.co/LD917b27TZ

[Annie Yang @itsannieyang]

. @canadaposthelps @canadapostcorp also realized that they managed to drop off the slip but couldn't just bring the 0.5lb 8x4x6in package?

[Annie Yang @itsannieyang]

22yrs @ this address & never had this excuse for not attempting to deliver a pkg... #ridiculous @canadaposthelps @canadapostcorp how lazy??

[Annie Yang @itsannieyang]

@AirCanada as a major airline carrier, people still can't start a file without needing to camp in front of their computers? Ridiculous.

[Annie Yang @itsannieyang]

@AirCanada yes.. Except shortly has been hours. I don't understand why you provide a phone # if all it does is redirect me back to the site

[Annie Yang @itsannieyang]

@AirCanada yes

[Annie Yang @itsannieyang]

@AirCanada not to mention that nowhere on any of your web platforms mention anything about technical difficulties

[Annie Yang @itsannieyang]

@AirCanada I've been consistently trying to connect for 2 days straight on multiple devices... When will there to not be tech difficulties?

[Annie Yang @itsannieyang]

hey @AirCanada, been trying to contact your lost & found for 2 days- phone # redirects me to ChatDesk which never connects... help me!

[Annie Yang @itsannieyang]

Honoured to be at #STORE2017 as a scholarship recipient! Thank you @RetailCouncil, can't wait for what day 2 has in store! #retailmatters

[Annie Yang @itsannieyang]

"You need to earn someone's permission when they opt-in. If you want their information, utilize it and make it worthwhile" #STORE2017

[Annie Yang @itsannieyang]

Make sure to meet customer expectations in omni-channel operations, with consistent experiences @ every touchpoint #STORE2017 @Lowes_Canada

[Annie Yang @itsannieyang]

"Your brick and click channels shouldn't be seen as a divide and conquer strategy, but as unite and delight" @BestBuyCanada #STORE2017

[Annie Yang @itsannieyang]

"Nothing inspiring comes from incrementalism, but incrementalism is at the heart of operational effectiveness" #STORE2017 #retailmatters