Krupa Shah

[Krupa Shah @itskrupashah]

@SingaporeAir shame on @SingaporeAir

[Krupa Shah @itskrupashah]

@SingaporeAir shame on @SingaporeAir

[Krupa Shah @itskrupashah]

@SingaporeAir Shame on @SingaporeAir

[Krupa Shah @itskrupashah]

@SingaporeAir Shame on @SingaporeAir

[Krupa Shah @itskrupashah]

@SingaporeAir This has been an absolutely PATHETIC experience for my elderly parents (70+) traveling from Ahmedabad to Sydney.

#ShamefulService #SingaporeAirlines #CustomerServiceFail
Part 1

[Krupa Shah @itskrupashah]

@SingaporeAir Its been over a month.. and there has been no response from @SingaporeAir .. I will now name and shame them for poor customer service
..#shameonsingaporeairlines #Shameonairsingapore #shameonyou #poorcustomerservice

[Krupa Shah @itskrupashah]

@SingaporeAir Horrible service from Singapore Airlines to senipr citizens.. Shame on Singapore airlines

#shameonsingaporeairlines #worstcustomerservice

[Krupa Shah @itskrupashah]

@SingaporeAir absolute pathetic customer service #shameonsingaporeairlines

[Krupa Shah @itskrupashah]

@SingaporeAir Also, share the appropriate contact details where a legal notice can be sent if necessary. Enough of the runaround.

#ShamefulService #SingaporeAirlines #CustomerServiceFail @SingaporeAir

[Krupa Shah @itskrupashah]

@SingaporeAir @SingaporeAir This is NOT just about “review and improvement.” Your website is misleading, does not provide accurate information, and your call center agents have repeatedly given incorrect and contradictory responses.

Provide a direct email where this can be escalated properly.

[Krupa Shah @itskrupashah]

@SingaporeAir, you NEED to take responsibility and FIX this. Elderly passengers deserve better.

#ShamefulService #SingaporeAirlines #CustomerServiceFail

[Krupa Shah @itskrupashah]

🚨 Every single call I’ve made has been over 40 minutes, with agents giving incorrect information, contradicting previous statements, and being downright RUDE. This is NOT the service expected from a premium airline.

#ShamefulService #SingaporeAirlines #CustomerServiceFail

[Krupa Shah @itskrupashah]

3️⃣ For their return trip, your website took payment for one leg but did NOT allocate seats. It still allowed me to select extra legroom seats, but when I called, your agent told me to “try again later” and pay AGAIN?!

#ShamefulService #SingaporeAirlines #CustomerServiceFail

[Krupa Shah @itskrupashah]

PAID for extra legroom seats in advance, issued boarding passes with those seats. But once on board, they were moved to cramped seats at the back. The complaint was closed CLOSED with NO REFUND after being told I will get it in 6 weeks?
#SingaporeAirlines #CustomerServiceFail

[Krupa Shah @itskrupashah]

1. Wheelchair assistance was booked in advance for the entire journey, yet it was NOT provided from Ahmedabad to Singapore. In Singapore, they were forced to walk half the way to the gate.

Part 2
#ShamefulService #SingaporeAirlines #CustomerServiceFail

2️⃣

[Krupa Shah @itskrupashah]

@ShashiTharoor @BCCI It just shows we dint bring our A game on both days.. the day we did... we know what the results were... you and your ecosystem are a disgust to our nation.