For your next major initiative, you should get your support team to address my risk escalation ticket #116183542 that has not been responded to in over 3 days, making this close to 2 months with no further info from MyFundedFutures support regarding my accounts after a live breach
@MyFundedFutures@MattLeech I genuinely like trading with MFFU, which is why this is so frustrating. Breached a live account end of May while holding a funded Builder, funded Flex, and half-passed Rapid.
Waited out the full 21-day cooldown as told and for live support to reach out to me. Since then: 4+ support contacts, multiple Discord mod messages, and now risk escalation ticket #116183542 sitting unanswered for 2+ days. Just radio silence.
That’s 1.5 months total with zero info on my accounts. After just getting burned for $6K in eligible payouts by Alpha Futures (which I also applied to the MFFU compensatory fund), I expected better from a firm I actually trust. Please give me a real status update.
Over the last 6 months as the Manager of Retention at 4x400, I’ve perfected the email building process we’ve used on our 6 brands and today I think I’m going to give it away for free
Keep reading if you want it 👇🏼